Sunday 19th October saw the Australian and New Zealand winners crowned at the 12^th annual ANZ Hair Industry Awards 2025 – Business. Launched in 2014 by mocha group, this definitive awards program recognises business excellence for leading hairdressers, salons, specialist businesses, educators and professional products.

Among the night’s key winners was Sloans of Lane Cove which claimed four wins including the coveted AHIA Business Australian Salon of the Year 2025 and AHIA Business Director of the Year 2025 for Owner Scott Sloan, as well as The Following Hair Co which was named AHIA Business NZ Salon of the Year 2025. The evening also awarded Anthony Gray of MIG Training with AHIA Business Special Recognition 2025 and Paul Frasca and Ewelina Soroko of Sustainable Salons with AHIA Business Humanitarian Award 2025.

With award creators and industry leaders Mocha Group celebrating 20 years in 2025, the decision to open existing categories to NZ salons, and introduce the new AHIA NZ Salon of the Year 2025 category, reinforced their commitment to elevating industry excellence. This milestone year also saw a record-breaking 300+ entries assessed by an independent panel of more than 30 international and national judges including the exciting additions of Tabatha Coffey and Sandy Chong.

2025 saw the much-anticipated gala event moved to Brisbane for the first time, taking place at The Star, where the awards didn’t just open, they detonated! The special guest electro-pop supergroup tore through a Teddy Swims medley mashed with powerhouse vocals, DJ, drums, sax, and surprise specialty act, delivering a high-voltage, high-fashion spectacle. The result was pure electricity: glamour, grit, and high volume, unapologetic cool. The renowned official after party continued celebrations complete with special guest DJ, sponsored by Angel Extensions.

Proud sponsors include Alfaparf Milano Goldwell, Revlon, Wella Company, Rogue, CPR, Dyson, Salon Lane, Redken, Matrix, Kitomba, Angel Extensions, Shortcuts, Comfortel, Schwarzkopf Professional, Gamma+, DNA Organics, DP Exo Grow, Goddess, Sustainable Salons, L’Oréal Professional as well as Official Media partner Mocha Hair and all presented by the mocha group.

Celebrating two decades of celebrating and supporting the industry, Mocha Group Owner and Founder Linda Woodhead reflected:

“We’re profoundly grateful for another hugely successful year and feel a tremendous sense of obligation to keep delivering the awards this industry deserves. The quality of this year’s winners showcases what an exciting era we’re experiencing across salon owners, hairdressers and brands. We’re proud to have been elevating the industry we love for so long, and these awards stand as a testament to the way that our entrants value and strive to exceed quality benchmarks across both Australia and New Zealand. We’re excited to see what another 20 years of excellence will bring!”

AHIA Business Winners

Care / Treat / Style / Electrical Awards

Sponsored by mocha hair

Best in Care

Signature Structure Complex Protein Shampoo & Conditioner by NAK Hair

Best in Treat

Pure Gloss by DNA Organics

Best in Style

Intense Hydrate Styling Cream by REF Stockholm

Best Electrical Tool

Cloud Nine 2-in-1 Contouring Iron Pro

Salon Team Member of the Year

Sponsored by Dyson

Bevan Clark, Co and Pace Salons

Salon Manager/Co-Ordinator of the Year

Sponsored by Angel Extensions

Kate Turvey, Intuition The Art of Hair

Sole Operator of the Year

Sponsored by Salon Lane

Katy Reeve, Katy Reeve Hair

Business Director/Owner of the Year

Sponsored by Shortcuts

Scott Sloan, Sloans of Lane Cove

Best Business Performance of the Year

Sponsored by mocha hair

Amazing Hair

Best Business Coach

Sponsored by Goddess

Kym Krey, The Salon Mentor

Salon Business Newcomer of the Year

Sponsored by CPR Hair

Wakefields

Best Eco Salon

Sponsored by DNA Organics

Little Birdie Hair Co

Salon Design Award

Sponsored by Comfortel

Mamawest

Best Marketing

Sponsored by Kitomba

Ms Monaco Hair Society

Best Customer Care

Sponsored by mocha hair

Rokstar

Facebook: Mocha.Hair.Media  | Instagram: @mochahairmedia  |  #ahiabusiness2025

Whether you’re seeking subtle maintenance, a fresh new look, or a complete transformation, Blondee is where blonde dreams come to life. Founded in 2019 by Faith Williams, Blondee was created with a clear purpose, to redefine the standard of blonde hairdressing. From the very beginning, the mission was to deliver WOW-worthy magical moments and offer a service experience unlike any other.

Faith’s vision was clear: every guest should leave Blondee feeling confident, cared for, and absolutely in love with their hair. This commitment to excellence has shaped everything about the business, from the way clients are greeted to the meticulous approach taken with every colour, cut, and extension application.

A Journey of Growth

MIG Day Out’s stage program was an inspiring showcase of artistry in motion. From the first demo to the final act, the audience was treated to techniques, ideas, and approaches that spoke to every corner of our craft. Concurrent sessions allowed those who attended to choose their own adventure from an incredible line-up that included:

• The Rixon Hair Crew: Brad, Chloe, Imogen and Lilly – kicked off the day in style, showcasing cutting and dressing hair techniques with their trademark elegance. Known for their collaborations with L’Oréal, the team also highlighted their education platform for cutting and styling — a valuable resource for salon training that brings high-end skills into everyday salon life.

• Ella & Jade – Anna & Alanah: Specialists in curly and Afro hair, Anna and Alanah demonstrated precision cutting and styling techniques for textured hair. Their session celebrated diversity in hairdressing and promoted their education platform dedicated to curly and coily hair professionals, shining a spotlight on the beauty and complexity of natural texture.

Industry Recognition

Blondee’s reputation for excellence has been recognised far beyond their client base. They’ve been featured in publications such as Refinery29 and Style Magazines, cementing their place as one of Queensland’s most trusted names for blondes, balayage, lived-in colour, and premium extensions. Their dedication to training and business excellence has also been rewarded on the awards stage. Blondee has been a finalist in the Queensland Training Awards (Metro Region) for two consecutive years, and in 2025 proudly took home Small Employer of the Year. This recognition shines a light on their in-house education program, which is integral to shaping emerging stylists into confident professionals.

From Chair Rental to Salon Group

Faith’s journey is one of vision and determination. Starting with a single chair rental, she saw a gap in the market, a space where blonde hair wasn’t just offered, but mastered. What began as a personal mission has grown into a fully functioning business with three thriving salons, a leadership team, and a close-knit crew of 23 talented stylists. Watching each stylist grow, evolve, and climb the “Blondee ladder”, from emerging apprentice to senior creative, is one of the most rewarding parts of Faith and Holly’s work. It’s a culture of progress, where every win is shared and celebrated.

Commitment to Apprenticeship Training

One of the strongest pillars of Blondee’s success is its deep commitment to nurturing the next generation of hairdressers. Since 2019, Blondee has partnered with MIG Training to deliver high-quality, nationally recognised apprenticeship programs. They currently have five apprentices training with MIG and have proudly graduated 5 senior hairdressers. Apprentices at Blondee benefit from a structured, hands-on education model. Every second Monday is dedicated to full-day in-salon training sessions, where emerging stylists refine techniques, build speed, and develop the signature Blondee standard in real time.

On alternate weeks, they attend MIG College to balance formal study with practical application. From the very start, they work on real models and clients, gaining the confidence to deliver outstanding results early in their careers. It’s not just about teaching technical skills, it’s about fostering confidence, professionalism, and a love for the craft. By investing in apprentices, Blondee is actively raising industry standards and creating career pathways that keep talented stylists in the profession long-term.

The Blondee Experience

Blondee is best known for:

• Signature blonde transformations that turn heads

• Effortless balayage and lived-in looks that last

• Premium hair extensions with ethically sourced Great Lengths hair

• Healthy, glossy finishes using the world’s best products

Clients can expect Wella Professionals colour for its performance and reliability, Kérastase and Kevin Murphy care products for that luxe finish, and K18 treatments to protect and repair hair throughout the colouring journey. Every detail is considered to ensure the end result is as healthy as it is beautiful.

Culture at the Core

Ask anyone in the Blondee team what makes their workplace special, and the answer won’t just be about hair, it’s the culture. Blondee lives by four core values: Excellence, Heart & Soul, Integrity, and Inspire. These values aren’t just written on the wall; they’re woven into daily life.

From midweek shoutouts to surprise celebrations, the team makes time to acknowledge and uplift each other. Wins are shared loudly, challenges are tackled together, and successes are celebrated in style, including the legendary Blondee Christmas party. It’s a culture that attracts stylists from across the country and even overseas.

Faith and Holly believe that culture matters just as much as skill. In hiring, they look for kindness, energy, and alignment with values first, skills can always be taught. When a stylist feels supported and inspired, that energy flows straight to the client experience.

Education as a Lifelong Pursuit

Education isn’t a one-off training day at Blondee, it’s a career-long journey. The team regularly hosts guest artists, brand-led masterclasses, and internal workshops. Since the Burleigh salon opened, they’ve introduced quarterly full-day development sessions across all locations, focusing on both personal and professional growth. These sessions give the team space to reflect, realign, and recharge together.

This commitment to constant improvement ensures Blondee stays ahead of trends while maintaining the highest technical standards. It’s also what makes clients keep coming back, they know their stylist is at the top of their game

@blondee_salon @mig_training @anthonygray_mig

Written by Anthony Gray

CLICK HERE TO SEE PUBLISHED ARTICLE

MIG Day Out 2025 was more than an event, it was a full-scale celebration of hairdressing culture, creativity, and connection. On Monday 21st July, the MIG campus came alive with over 130 people from across our incredible community, from Curate Award finalists to salon owners, company representatives, apprentices, and senior stylists.

This was a day to gather, learn, and be inspired, but more than that, it was a reminder of the joy and energy that flows when our industry comes together. For many, it was a chance to reconnect with familiar faces, meet new ones, and walk away buzzing with fresh ideas and renewed passion for their craft.

The Welcome

The moment guests walked through the doors, they stepped into a space alive with colour, music, and movement. There was a true festival feel, bright styling zones, the hum of conversation, the scent of great food in the air, and a soundtrack from our resident DJ that set the tone for the entire day.

Everyone was greeted with a goodie tote bag packed with surprises, setting the scene for a day where every detail was designed to make people feel welcome and inspired. The coffee cart was in full swing from the first arrival, ensuring everyone was fuelled for the creativity ahead.

A Trade Area Full of Ideas

The trade area quickly became a social and learning hub. Here, our incredible sponsors, L’Oréal, Showpony, and Sustainable Salons, Barber Temple and Becky B Education — showcased their latest innovations and connected directly with the community.

• L’Oréal brought their global prestige to the floor, sharing their latest product developments and colour technologies.

• Showpony offered insight into the power and versatility of premium hair extensions, inspiring guests to explore new ways of enhancing their work.

• Sustainable Salons reminded everyone of the importance of environmental responsibility, showing practical ways salons can reduce waste and give back to the community.

• Barber Temple – Showcasing their innovative one stop barber education and supply hub.

One of the most talked-about stops in the trade area was the interactive trichology zone by @becky_b_education. The Becky B team were scanning scalps, sharing personalised hair science insights, and offering expert trichology tips. For many guests, this was an eye-opening experience, adding a new layer of understanding to the link between scalp health and creative results.

A Creative Line-Up to Remember

MIG Day Out’s stage program was an inspiring showcase of artistry in motion. From the first demo to the final act, the audience was treated to techniques, ideas, and approaches that spoke to every corner of our craft. Concurrent sessions allowed those who attended to choose their own adventure from an incredible line-up that included:

• The Rixon Hair Crew: Brad, Chloe, Imogen and Lilly – kicked off the day in style, showcasing cutting and dressing hair techniques with their trademark elegance. Known for their collaborations with L’Oréal, the team also highlighted their education platform for cutting and styling — a valuable resource for salon training that brings high-end skills into everyday salon life.

• Ella & Jade – Anna & Alanah: Specialists in curly and Afro hair, Anna and Alanah demonstrated precision cutting and styling techniques for textured hair. Their session celebrated diversity in hairdressing and promoted their education platform dedicated to curly and coily hair professionals, shining a spotlight on the beauty and complexity of natural texture.

• Matt Clarke: Newly minted ANZ AMBA of the year for 2025, Matt delivered a brace of sharp, edgy cuts packed with heavy texture and clipper work. His demo bridged the worlds of barbering and hairdressing, offering techniques that were both commercially relevant and creatively daring.

• Kristie Kesic: Wonderfully supported by Nathan Yip, Kristie provided the only live colour demonstration of the day. Kristie wowed the audience with her freehand and lived-in colour techniques. Widely recognised as one of Australia’s top colourists, her expertise and calm, confident approach inspired both emerging colourists and seasoned professionals to experiment and refine their craft.

• Barber Temple Crew: Kat and Kristian from the Barber Temple were locked in an energetic and entertaining- this or that challenge, the Barber Temple team showcased their barbering skills in a format that was as inspiring as it was fun. The friendly rivalry, quick banter, and technical precision made it a highlight for many.

• Justin Pace: 2023 Hairdresser of the Year Justin Pace brought the day to a fitting finale with a live demo incorporating a timeless curly shape reimagined through progressive, creative, and outside-the-box cutting techniques. Combined with wig creativity and delivering standout colour work, Justin’s artistry and showmanship ended the event on an absolute high.

If the creative line up was not enough Showpony GM Nadine Johns-Alcock provided a thought-provoking education session on ethics and sustainability of the extension industry. Nadine’s presentation even had a cameo from Sustainable Salons one and only Paul Frasca.

What made MIG Day Out so special was the way it blended high-level education with genuine community spirit. It wasn’t just about watching hair being cut, coloured, or styled — it was about the conversations between demos, the laughter in the crowd, and the spontaneous “wow” moments when a technique clicked.

People weren’t just inspired by the presenters; they were inspired by each other. Apprentices stood shoulder-to-shoulder with award-winning stylists. Salon owners shared tips with students. Everyone, regardless of experience level, left with something new to bring back to their chair.

MIG Day Out 2025 simply wouldn’t have been possible without the generous support of sponsors: L’Oréal, Showpony, Sustainable Salons, Becky B, Barber Temple and Curate. Their contributions helped create a space where artistry could shine and our community could come together in such a meaningful way.

The incredible energy and success of the day meant that MIG Day Out 2026 is a distinct possibility. Stay Tuned!

@mig_training @anthonygray_mig

Written by Anthony Gray

CLICK HERE TO SEE PUBLISHED ARTICLE

Check out this edition Mocha Hair Magazine.

Check out the new mochahair magazine featuring more great articles by our very own Anthony Gray including “MIG Day Out 2025” on page 34, and “Blondee – Raising the Standard of Blonde Hairdressing” on page 44.

MOCHA HAIR is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

The Australian hair and barbering industry is preparing for one of the most significant changes in vocational education in more than a decade. The national qualifications that underpin the training of thousands of emerging professionals are being reviewed, restructured, and reimagined—bringing with them the promise of a better-prepared, more technically capable, and more future-focused generation of stylists and barbers.

Led by Service and Creative Skills Australia (SaCSA), the reform of the Certificate III in Hairdressing (SHB30416) and Certificate III in Barbering (SHB30516) aims to eliminate duplication, raise technical standards, and bring qualifications into closer alignment with what salons, barbershops, and clients expect today.

These reforms aren’t being developed in isolation. They’re the product of extensive national consultation with salons, educators, apprentices, and industry representatives— voices that have made it clear: while the current qualifications have laid strong foundations, they no longer reflect the complexity, creativity, and commercial realities of modern industry life.

The Problem: A Disconnect Between Training and Industry

For years, industry stakeholders have raised concerns about the structure of the current training packages. While they contain many important components, they’re often criticised for:

• Repetitive or overlapping content across units between the hairdressing and barbering qualifications,

• Limited emphasis on foundational skills such as communication, customer service, and client consultation,

• Rigid qualification structures that don’t easily allow for career progression or cross-skilling between the two crafts, and

• Insufficient technical depth in some areas of cutting, styling, and colour.

These issues have real consequences. Employers are finding that many graduates aren’t fully job-ready. RTOs (Registered Training Organisations) are working overtime to stretch the curriculum to meet workplace needs. And learners—many of whom are apprentices— struggle to see how their training connects to their day-to-day work or long-term career goals.

As one salon owner recently put it, “We’re not just teaching someone to cut hair. We’re building professionals. And right now, the training system isn’t making that easy.”

A Single, Stronger Qualification Model

At the heart of SaCSA’s reform plan is a bold move: to explore the development of a single Certificate III qualification for both hairdressing and barbering. Rather than separating the two trades entirely, this model would introduce distinct specialisation streams—likely a Creative stream (hairdressing) and a Service stream (barbering)—within a common qualification framework.

The benefits?

• It reduces unnecessary duplication, especially across shared foundational units.

• It recognises the shared core competencies between hairdressers and barbers, such as hygiene, customer care, and consultation.

• And it enables customisation and career mobility, giving learners the opportunity to develop specific technical specialisations while still building a well-rounded skill set.

This model, if adopted, would represent a major shift—but one that brings greater flexibility and relevance to how we prepare our future professionals.

Building Better Foundations

A major focus of the reform is ensuring that learners are work-ready from day one. This means placing greater emphasis on the foundational skills that matter most in real-world settings:

• Interpersonal communication

• Client consultation and service

• Teamwork and time management

• Personal well-being and resilience

As anyone in the industry knows, technical skills will only take you so far. True success in the salon or barbershop depends just as much on the ability to connect with clients, work well with others, and deliver consistently high-quality service.

The new qualifications will aim to build these capabilities into the learning experience in a more deliberate, structured way—ensuring graduates don’t just know how to cut, colour or style hair, but know how to do so in a professional, clientcentred environment.

Technical Excellence Front and Centre

While foundational skills are critical, there’s also a clear directive from industry to raise the bar on technical training. The reforms will prioritise:

• Stronger technical content, particularly in cutting and styling

• Clearer assessment expectations, with a focus on practical competency

• Reinforced repetition where necessary to build muscle memory and precision

• Greater alignment with workplace practice, ensuring learners are exposed to current tools, techniques, and technologies

This will be supported by improved implementation guidance—resources that help trainers and assessors deliver the qualification more effectively, and more consistently, across Australia.

Ultimately, the goal is to empower RTOs and employers alike with qualifications that are clearer to navigate, easier to deliver, and more effective in producing confident, skilled professionals.

Future-Focused Career Pathways

Beyond the Certificate III, SaCSA’s reform process is also exploring how to establish clearer pathways for career development—from apprentice to senior stylist, educator, manager, or creative director.

This includes looking at how qualifications can better link from:

• Certificate II entry-level training

• Certificate III trade qualification

• Certificate IV and Diploma-level education

By creating visible and achievable progression steps, the industry has a better chance of retaining talent, fostering ambition, and developing future leaders.

A Collaborative, Transparent Process

Importantly, SaCSA is not undertaking this reform in isolation. Over the next 18 months, they will continue to engage with:

• Employers and business owners

• Industry associations and peak bodies such as the Australian Hairdressing Council

• Training providers

• Current students and apprentices

• Product companies and education partners

This co-design process ensures that the final training products are not only technically sound and pedagogically robust—but that they also reflect the real-world needs of modern hairdressing and barbering.

As SaCSA stated in its reform outline, “We are committed to qualifications that serve learners, support industry, and strengthen the future of our craft.”

Key Milestones

The project officially commenced in February 2025, with a planned completion date of September 2026. The key stages include:

• Consultation and industry engagement –already underway

• Design and drafting of new qualifications and units

• Validation and pilot testing

• Publication and endorsement

• Implementation planning and support for RTOs

Training providers, salons, and learners can expect to see new training products ready for enrolment from early 2027, depending on the national endorsement process.

What It Means for the Industry

This is a once-in-a-generation opportunity to reshape the foundation of hair and barber training in Australia.

For employers, it means better-prepared apprentices.

For educators, it means clearer pathways and stronger support.

For learners, it means training that reflects the industry they’re entering.

And for the industry as a whole, it’s a step toward stronger professionalism, technical excellence, and recognition of the incredible work hairdressers and barbers do every day.

Whether you’re an RTO, salon owner, apprentice, independent educator or industry leader—now is the time to engage, contribute, and be part of shaping the next chapter in our story.

www.sacsa.org.au/our-projects/

Written by Anthony Gray

CLICK HERE TO SEE PUBLISHED ARTICLE

In the heart of Queensland’s hairdressing scene, one salon is proving that education is the true engine of excellence and culture. Under the leadership of owner Emma Hayes, C’ba Hair has built a reputation not only for beautiful, luxury hair experiences, but also as an educationdriven haven for hairdressers at every stage of their career.

Emma’s approach to learning is dynamic, structured, and deeply embedded in the ethos of her salon. It’s this commitment to continuous growth — for herself, her team, and the next generation — that makes C’ba Hair a standout example of what modern salon education can look like.

More Than a Salon: Building a Culture of Care and Excellence

Emma Hayes didn’t open C’ba Hair just to create another salon. Her vision was to develop a space where artistry thrives, clients feel valued, and hair professionals are nurtured and empowered to be their best.

“Our philosophy is simple,” Emma says. “We want every client to leave feeling their most beautiful and confident. But that only happens when you have a team who are continually learning, passionate about their craft, and inspired by their environment.”

Today, the C’ba Hair team is a carefully curated collection of kind, talented individuals who embrace that philosophy. Emma’s leadership focuses as much on developing people as it does on delivering great hair.

“You can teach anyone a skill,” Emma explains. “But you can’t untrain a bad attitude. We look for people with passion, kindness, and the right mindset. From there, we invest heavily in their growth.”

A Structured, Layered Approach to Team Training

At C’ba Hair, education is not left to chance. Emma has built a structured program that meets the needs of stylists at every level.

Next Gen Stylists (Apprentices)

Emma calls her apprentices “Next Gen Stylists” — a deliberate shift in language that reflects her commitment to nurturing their potential.

“They’re the future of the industry,” she says. “So, we invest heavily in their development.”

C’ba Hair’s Next Gen program combines:

• In-salon learning and theory sessions

• Hands-on practice on models

• External workshops with industry partners and educators

• Professional skills development, including client communication, consultation, and salon culture

Importantly, Emma has partnered with MIG Training, which she describes as “the best hair college in Queensland,” to provide further structure and support.

“MIG gives our Next Gen Stylists a fantastic foundation,” Emma says. “We work closely with them to ensure the salon and college training complement each other.”

Why Education is Non-Negotiable

Emma’s passion for education is at the core of C’ba Hair’s identity — and a major reason for its continued success.

“In an industry that evolves so fast, education isn’t just important, it’s integral,” she says. “It keeps our team skilled, creative, and motivated. It also ensures we’re always offering our clients the very best.”

But it’s not just about keeping up with trends. For Emma, education is also about leadership and setting an example.

“Salon owners, don’t forget your own education!” she urges. “When your team sees you continuing to learn, it keeps your passion alive and leads by example.”

Emma herself frequently undertakes training alongside her team, staying current with both technical developments and leadership skills.

For Experienced Team Members

Emma’s commitment to education doesn’t stop with apprentices. She is equally passionate about providing continuous learning opportunities for her experienced stylists.

“Our Masters and Creative Stylists know that they are expected to complete at least three external education experiences each year on top of what we provide in-salon,” Emma says. She believes that even seasoned professionals must continue to evolve — not just to remain competitive, but to stay inspired.

“It’s about keeping your skills sharp and your creativity alive,” she explains. “If you stop learning, you stop growing.”

Partnering with Industry Leaders

A big part of C’ba Hair’s education success comes from strategic partnerships with leading brands and organisations.

Emma proudly works with:

• Redken

• Kerastase

• Evo

• Showpony

• Olaplex

• Lakme Aura

• GHD

• Sustainable Salons

These partnerships provide more than just product knowledge. They open up access to the latest trends, cutting-edge techniques, and some of the best educators in the business.

“We do workshops, in-salon training sessions, and attend industry events,” Emma says. “It’s about bringing the very best back to our team — and ultimately to our clients.”

Attracting and Retaining Great People

Emma’s education philosophy also plays a crucial role in attracting and retaining great staff. In a time when the hairdressing industry is facing talent shortages and high turnover, C’ba Hair continues to build a strong, stable team.

“I believe in creating a supportive, inspiring environment where people can grow,” Emma explains. “We offer lots of opportunities for education and reward talent. But most of all, we foster a culture where people feel valued.”

Emma’s leadership style is inclusive, nurturing, and transparent. She ensures her team understands that education is an investment in their future, not just an expectation.

“People want to work where they know they’ll be supported and developed,” she says. “That’s what we offer at C’ba Hair.”

Advice to Salon Owners and Stylists

Emma is passionate about helping others in the industry embrace the power of education. For salon owners, her advice is simple: make education a priority — and not just for your team, but for yourself.

“It keeps your passion alive,” she says. “And it shows your team that you’re walking the talk.” For stylists, Emma encourages curiosity and a growth mindset.

“Never stop learning,” she says. “The more you know, the more opportunities you create for yourself.”

And for apprentices and Next Gen Stylists?

“Ask questions, be open, and invest in your growth,” Emma says. “You’re the future of this amazing industry.”

A Bright Future Built on Education

Looking ahead, Emma is committed to deepening C’ba Hair’s focus on education.

“We’ll continue to evolve our training programs, strengthen our partnerships, and give our team the best possible opportunities to learn and grow,” she says. “Education will always be at the heart of what we do.”

In an industry that is constantly changing, that mindset gives C’ba Hair a powerful competitive edge — and ensures that its team, clients, and culture will continue to shine.

Emma’s view is that: “We’re in the best industry of all. Let’s keep learning and make it even better.”

Written by Anthony Gray

CLICK HERE TO SEE PUBLISHED ARTICLE

@c_ba_hair

@mig_training

@mochahairmedia

Check out this edition Mocha Hair Magazine.

More great articles by our very own Anthony Gray “The Power of Education at C’ba Hair” on page 28, and “National Training Reforms” on page 84.

MOCHA HAIR is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Hailing from the small rural town of Thargomindah, 1200 kilometres west of Brisbane, Jacinta Byrne’s journey into hairdressing is as unique as it is inspiring. Growing up in a community of just 150 residents, she developed a strong connection to her roots, a love for the outdoors, and an unshakable determination to turn her dreams into reality. Now on the brink of completing her hairdressing qualifications, Jacinta is set to open her very own salon to serve her hometown and surrounding areas.

A SMALL-TOWN UPBRINGING

Jacinta’s upbringing in Thargomindah was shaped by the close-knit community and rural lifestyle. “Life here is different,” she shares. “It’s quiet, but there’s a sense of connection and support that you don’t find elsewhere.” Hairdressing in such a remote area is rare, and Jacinta saw an opportunity to fill that gap. “Most people have to travel hours just to get a haircut,” she explains. “I want to change that by bringing professional hairdressing services to my town.”

The Hairdressing Journey

Jacinta’s path into hairdressing began at 16 when she started her first apprenticeship in Roma. “Working in that first salon gave me a strong foundation and confirmed that hairdressing was my calling,” she says. Moving to her second salon, she honed her skills further, gaining confidence and experience. After taking time off to start a family, Jacinta found her way to MIG Training to complete her Certificate III in Hairdressing through the RPL (Recognition of Prior Learning) process.

“The RPL process was perfect for me,” she shares. “I already had so much hands-on experience but needed to formalise my qualifications. MIG has been incredible, helping me fill in the gaps and ensuring I have the skills I need to succeed.” Traveling 1200 kilometres for block training—sometimes flying, sometimes driving—has been a challenge, but Jacinta is determined to see it through. “The atmosphere at MIG is so supportive and fun. The trainers genuinely want you to succeed, and that makes all the difference.”

PASSION BEYOND HAIRDRESSING: MUSIC, RACING, AND HORSES

When Jacinta isn’t cutting and styling, she’s pursuing her other passions: music, racing, and horses. A talented musician and songwriter, Jacinta’s love for music began in childhood, inspired by her mother playing guitar. She now performs and shares her music online, with her debut single recently launching on streaming platforms. Her Instagram account, @jacinta_byrne_music_, gives a glimpse into her musical journey, showcasing her artistry and connection to fans. “Music is another way for me to express myself and connect with people,” she shares. “It’s something I hope to continue alongside my hairdressing career.”

In addition to music, Jacinta has a passion for dirt bikes and racing. In 2021, she competed in the iconic Tatts Finke Desert Race, a gruelling off-road event held in Alice Springs. “The Finke Desert Race was one of the most challenging but rewarding experiences of my life,” she says. “It pushed me to my limits, both physically and mentally. The camaraderie among the racers and the thrill of the course made it unforgettable.” Her adventurous spirit and love for the outdoors are clear reflections of her upbringing in the rugged Australian outback.

Jacinta’s love for horses has also been a lifelong passion. Growing up in Thargomindah, horses were an integral part of her life, representing freedom and connection to the land. “Horses have always been a source of joy and calm for me,” she shares. Whether riding for leisure or helping out on the farm, Jacinta finds solace and inspiration in spending time with her horses.

The Future Of Hairdressing In Thargomindah

Once she completes her qualifications, Jacinta plans to open a family salon tailored to the needs of her community. “It’s about more than just hair,” she explains. “It’s about creating a space where people feel valued and cared for, where they don’t have to travel hours for quality service.” Her salon will also allow her to balance her professional aspirations with her family and rural lifestyle.

Jacinta credits her previous employers and mentors for shaping her approach to hairdressing. “Each of them brought something unique to the table and helped me grow,” she says. Now, she’s eager to pass that care and expertise on to her clients.

A Journey Of Determination

Jacinta’s journey has been one of sacrifices, resilience, and unwavering determination. Taking time away from her family to travel for training hasn’t been easy, but she knows it’s all worth it. “Every challenge has made me stronger,” she reflects. “I’m doing this for my family, my community, and myself.”

As Jacinta prepares to launch her salon and continue her music, racing, and equestrian pursuits, she’s proving that small-town roots can lead to big dreams. Her story is a testament to the power of passion, hard work, and staying true to one’s values.

In the heart of Mackay, sits a salon that’s quietly redefining what leadership, education, and culture look like in the Australian hair industry. Intuition The Art of Hair is not just a destination for beautifully executed blondes and lived-in colour—it’s a blueprint for building high-performing teams.

Led by founder Victoria Rushby and her leadership partner Kate, Intuition has grown into a nationally recognised brand. It’s not just the technical work that’s earned accolades—it’s the business model itself, rooted in mentorship, mindset, and the belief that when you invest in your people, everything else follows.

“I didn’t just want to run a salon,” says Victoria. “I wanted to build a space where hairdressing was a fulfilling career—where people could grow both professionally and personally.” She purchased Intuition at just 23 years old. Eight years on, it’s now home to a 14-strong team, seven of whom began their careers there as apprentices.

From Apprentices to Industry Assets

The salon’s growth story is inextricably tied to its commitment to education. Victoria and Kate have designed a custom training pathway under the “Intuition Training Academy” banner, in partnership with MIG Training. The goal? Turn raw enthusiasm into commercially competent, confident stylists – fast. Apprentices begin by mastering foundational skills: consultations, basin work, blowdries. As they demonstrate competency, they advance to colour, men’s cutting, and eventually full colour services and restyles. Time trials are used to build speed and confidence, and each skill milestone is signed off only once the apprentice feels genuinely ready.

“There’s no conveyor belt,” explains Kate. “We check in regularly to ensure they’re not just technically capable, but mentally prepared too.”

At the 2.5-year mark, apprentices graduate to the “Emerging Stylist” level—a vital transitional phase that blends responsibility with support. They begin working with clients, managing columns, and earning commissions—giving them hands-on experience while still under the watchful guidance of mentors. By the time they reach full qualification, they’re not just “qualified” on paper—they’re contributing to the business, financially and culturally.

Education Beyond the Chair

While technical development is essential, what truly sets Intuition apart is its commitment to personal development. Every Wednesday morning, the salon closes for one hour of dedicated education, covering topics that range from balayage and cutting to mindset, confidence, posture, boundaries, and emotional regulation.

From yoga and chiropractic sessions to workshops on victim mentality and goal setting, no topic is off-limits. The goal is simple: support the whole person, not just the stylist.

“Without mindset, the technical skills don’t land,” says Victoria. “You can’t pour into someone who’s burnt out or doubting themselves.”

The team also has access to EAP Assist, offering counselling sessions when needed—just one of many wellbeing touchpoints that foster safety and openness in the workplace.

Team Culture that Sticks

In an industry known for high turnover, Intuition boasts unusually high retention. Stylists stay for years—many for their entire careers—thanks to a leadership style built on honesty, transparency, and shared vision.

Every year kicks off with a “brand identity and goals” meeting. Team members help shape the year ahead: what kind of reputation the salon should have, where skills need improving, and what personal goals each stylist wants to pursue. This buy-in creates ownership.

“When people feel heard, they stick around,” says Kate. “They’re not just working for us— they’re working with us.”

That sense of shared purpose extends to financial transparency. The team is taught how the business runs: overheads, budgets, profit margins, and even seasonal fluctuations. They help track salon expenses and are rewarded when the business hits targets. There’s even a whiteboard “goal tree” in the back room that grows when budgets are met.

Performance with Purpose

Intuition’s incentive structure isn’t about pressure—it’s about empowerment. Stylists are rewarded not just for productivity, but for consistency and alignment with team values.

New KPIs were introduced in 2024 after Victoria and Kate shadowed Perth-based salon leader Sharlene and revamped their systems.

“We realised we needed a model that worked not just for the business—but for the team’s personal goals too,” says Victoria.

Since implementing the new structure, every stylist has hit their bonus at least once. The commission model is tiered and transparent, giving everyone a clear view of what’s achievable. Stylists know their numbers, understand how to work smarter, and celebrate one another’s success.

This clarity has translated into the salon’s most profitable month to date. But more importantly, it’s created a motivated team with high morale and a shared desire to push forward together.

Chelsea’s Climb: From School-Based to Star Performer

One of Intuition’s standout stories is Chelsea, who began her journey as a school-based apprentice. From the beginning, she stood out for her work ethic and drive. Supported by both the MIG training model and in-salon mentoring, she moved swiftly through her practical milestones, transitioning through her apprenticeship.

In 2023, she represented Queensland at the Australian Training Awards—a career-defining milestone and a testament to what’s possible when education is structured, consistent, and personal.

“Chelsea’s journey is the result of a system that works,” says Kate. “We knew she had potential, and the structure helped her unlock it.”

Scaling Sustainably in Regional Australia

What makes Intuition’s story even more compelling is that it’s unfolding in the regional centre of Mackay and not in one of the larger capital cities where hair education and opportunities are concentrated and often more easily accessed.

Intuition proves that success doesn’t require a capital city postcode. With intention, mentorship, and innovation, regional salons can be just as competitive—and often more supportive.

“We’re showing that excellence can happen anywhere,” says Victoria. “You don’t have to be in Melbourne or Sydney to run a world-class salon.”

The team’s success is attracting attention: job applicants now cite Intuition’s strong culture and Instagram presence as their reason for applying. Some even say, “I just want to work somewhere that feels like that.”

Eyes on the Future

With a recent lease renewal and plans to build a larger premises, Intuition is already planning its next chapter. In the coming months, the team hopes to welcome two or three new apprentices, expanding their training pipeline and opening up more opportunities for senior stylists to mentor and lead.

That growth is exciting, but for Victoria and Kate, it’s also deeply personal. They want to raise their families while growing a business that reflects their values: sustainability, empowerment, and education.

“We’re not gatekeepers,” Victoria says. “We share everything we’ve learned because we want to see the whole industry rise.”

A Model Worth Following

In an era where staff retention, mental wellbeing, and training outcomes are front and centre, Intuition The Art of Hair is proving that these challenges aren’t unsolvable—they just require intention.

By focusing on people over profits, and systems over short-term solutions, Victoria and Kate have created something rare: a salon that doesn’t just teach hairdressing—it teaches leadership, selfbelief, and the value of long-term vision.

“We’re not just building hairdressers,” Victoria says again, this time with a smile. “We’re building futures.”

Click here for original article

@intuitionhairmackay

@mig_training

Check out this edition Mocha Hair Magazine.

Great articles by our very own Anthony Gray “Intuition: The Art of Hair” on page 38, and “From Small Town Roots to Big Dreams in Hairdressing” on page 42.

MOCHA HAIR is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Some businesses are born out of necessity, others from a stroke of luck. But for Michael Vernon-Livingston and Luke Grevell, Knuckleheads Barbershop was the natural evolution of their shared journey—two different paths, one ultimate goal.

Finding the Calling

For Michael, the road to barbering began after three years in Canada. Returning home in 2020, he found himself in quarantine, reflecting on his next steps. A conversation with longtime friend and barber, Roddy Machray, sparked inspiration. “I’ve always loved talking to people and hearing their stories. I wanted a way to help people, and barbering seemed like the perfect fit,” Michael recalls.

Luke’s story, on the other hand, was shaped by his best mate. “I had never even been to a barber before,” he laughs. “But my mate started his apprenticeship and needed someone to practice on. I was captivated by the atmosphere and the industry as a whole, so I pursued an apprenticeship myself.”

Both men recognised early on that barbering was more than just cutting hair. It was about forming connections, being part of a community, and having the ability to make someone’s day with a fresh cut and good conversation.

The Apprenticeship Journey

Michael began his training at MIG, spending six months refining his craft before securing an apprenticeship at the Barber Shed with the help of MIG Trainers Rozi and Olivia. Over the next 2.5 years, he learned the ropes while receiving continued support from his mentors at MIG. “I had great teachers who supported me, and I still stay in touch with them to this day,” Michael says.

For Luke, immersing himself in the barber shop environment helped him forge connections. “Visiting the shop where my mate was cutting gave me the chance to meet the owner and senior barbers. When the opportunity to start an apprenticeship came up, I put my hand up.”

The biggest hurdle? Confidence. “At the start, I struggled with self-belief,” Luke admits. Michael faced a different challenge—being a mature-age apprentice made it tough to find opportunities. But perseverance paid off for both. They dedicated themselves to mastering their craft, soaking up knowledge from seasoned barbers and always looking for ways to improve.

From Apprentices to Entrepreneurs

After completing their apprenticeships, Michael and Luke worked as senior barbers but felt they had outgrown their environment. “We both had a vision for a shop that focused on quality barbering, building community connections, and just having a bloody good time,” Michael explains. Knuckleheads was born. Finding the perfect location in Buddina behind the Kawana shops, they transformed an empty space in a new apartment high-rise into their dream shop. “We did a lot of the fit-out ourselves, with the help of friends and family,” Luke says. “Huge shoutout to Mat at Envious Painting and Michael’s dad, Gerry from Gerry’s Fixology.”

Crafting a Unique Barbershop Experience

Knuckleheads is more than just a place to get a haircut—it’s a space where people feel at home. The team, currently consisting of Michael, Luke, and Tara, have built an atmosphere of camaraderie and comfort. “We wanted to create a shop where people could not only get an excellent haircut but also feel like they’re hanging out with mates,” Luke says. The shop’s culture is built on inclusivity, humour, and high standards. “Sometimes, people just need a place to unwind, have a cold beer, and share their stories. We want Knuckleheads to be that place,” Michael adds.

Crafting the Perfect Cut

While both barbers love a challenge, Luke’s go-to style is the taper fade—a modern twist on a classic look. Michael enjoys anything that pushes his skills, especially detailed scissor and clipper work. But for both, the true highlight is the people. “Building relationships with our clients, having a laugh, and creating a space where they can unwind—that’s what keeps it fun,” says Luke.

Their clientele includes a mix of locals, regulars, and first-time visitors who quickly become part of the Knuckleheads family. “We’re known for giving you the perfect cut while having a good time,” Michael adds.

Overcoming Challenges & Looking Ahead

Running a business comes with its fair share of hurdles. One of the biggest challenges Michael and Luke faced was securing the funds to get started. “Finding the money to open our own shop wasn’t easy,” Michael admits. “But we believed in our vision and made it work.”

Another challenge? Worrying about individual trading days instead of looking at the bigger picture. “At first, I’d stress over one slow day rather than focusing on the week or month as a whole,” Luke explains. “Learning to step back and see the bigger picture has been a huge personal growth moment for me.”

Despite the obstacles, their passion for the industry keeps them going. “We love what we do. Every day is different, and the styles are always evolving,” says Michael. “There’s always something new to learn.”

The Future of Knuckleheads

With nearly two years under their belt, Michael and Luke are excited for what’s next. “We want to continue growing our business and strengthening our ties with the community,” says Michael. Expanding their team is also a priority. “We’re looking forward to bringing on more talented barbers who share our vision,” adds Luke.

Ultimately, their goal remains the same: to create a welcoming space where everyone feels accepted, with just the right amount of banter.

“Knuckleheads isn’t just a barbershop—it’s a place where people come to connect, laugh, and leave feeling their best,” Michael says.

With their passion, talent, and commitment to their craft, Michael and Luke have carved out more than just a barbershop—they’ve built a legacy. And for the clients who walk through their doors, Knuckleheads is more than just a haircut. It’s a place to belong.

@knuckheads_buddina

@mig_training

Sunday 20^th October saw the national winners announced for the 11^th annual Australian Hair Industry Awards 2024- Business. Launched in 2014 by Mocha Group, this definitive awards program recognises business excellence for Australia’s leading hairdressers, salons, specialist businesses, educators and professional products.
Key winners included Perth’s Circles of Hair which was awarded AHIA Australian Salon Business of the Year and AHIA Business Director/Owner of the Year for Sharlene Lee as well as AHIA Vidal Sassoon Humanitarian of the Year, Craig Hollywood of Short Back and Sidewalks and AHIA Special Recognition Award to Epic Hair Designs.

The awards were presented at the much-anticipated gala event which was held at the The Star, Gold Coast and the evening began at full volume with an intricately choreographed song and dance show and ultra-modern take on the Oscars opening show. The performances blended the Beyoncé Single Ladies aesthetic, with Dua Lipa’s attitude, and the futuristic spectacle of Katy Perry’s 2024 VMA moment. Accompanying the performance was a custom club remix of some of classic tracks, complete with original AHIA lyrics. The celebration continued well into the wee small hours of the following morning with the After Party at Nineteen at the Star, sponsored by Be Crowned. Guests enjoyed cocktails, cool sounds and were caught on camera in the custom built 360 video and photo booth.

The AHIA Business entries were judged by an independent panel of international and national judges consisting of industry, media and PR professionals, as well as business specialists from fields including architecture and finance. Names included Alexandra Bilisi, Charlotte Grant-West, Faye Murray, Joanne Charlton, Kirstie Stafford, Narelle Lancaster and Nicole Healy.

The awards were presented at the much-anticipated gala event which was held at the The Star, Gold Coast and the evening began at full volume with an intricately choreographed song and dance show and ultra-modern take on the Oscars opening show. The performances blended the Beyoncé Single Ladies aesthetic, with Dua Lipa’s attitude, and the futuristic spectacle of Katy Perry’s 2024 VMA moment. Accompanying the performance was a custom club remix of some of classic tracks, complete with original AHIA lyrics. The celebration continued well into the wee small hours of the following morning with the After Party at Nineteen at the Star, sponsored by Be Crowned. Guests enjoyed cocktails, cool sounds and were caught on camera in the custom built 360 video and photo booth.

The AHIA Business entries were judged by an independent panel of international and national judges consisting of industry, media and PR professionals, as well as business specialists from fields including architecture and finance. Names included Alexandra Bilisi, Charlotte Grant-West, Faye Murray, Joanne Charlton, Kirstie Stafford, Narelle Lancaster and Nicole Healy.

Proud sponsors included Redken, Kitomba, Sustainable Salons, Salon Lane, Fresha, Matrix, CPR, Schwarzkopf Professional, Goldwell, Kerasilk, L’Oreal Professionnel, Happy Hair Brush, Shortcuts, DNA Organics, EVY Professional, Comfortel, Hi Lift Professional, Alfaparf Milano Professional, Inspire Brands/Gamma+, Wella Professionals as well as Official Media Partner Hair Biz.

Mocha Group Owner and Founder Linda Woodhead is proud to have been celebrating AHIA Business winners for over a decade now; “The AHIA Business awards were created to combine opportunities for individuals of all levels as well as categories for salons, specialist businesses, educators, and professional products. They provide us with the unique opportunity to celebrate the most impressive business achievements and success on salon floors all across the country. We are committed to providing an exciting snapshot of the impressive quality of the Australian hairdressing industry and these winners are all testament to that.”

2024 AHIA BUSINESS WINNERS

CARE, TREAT, STYLE AND ELECTRICAL PRODUCT AWARDS
BEST IN CARE
Sponsored by Hair Biz
Flower Colour Maintainer Shampoo and Conditioner by milk_shake Australia
 
BEST IN TREAT
Curl Wow Flo-etry Vital Natural Serum by Color Wow
 
BEST IN STYLE
Glow Smooth and Shine by Osis
 
BEST ELECTRICAL
Boss DigiForce Digital Hair Dryer by EVY Professional
 
Salon Team Member of the Year
Sponsored by Hi Lift by M&U Imports
Ben Semple – Circles of Hair
 
Salon Manager/Co-Ordinator of the Year
Sponsored by Wella Professionals
Amber Bullock – Bond Hair Religion
 
Sole Operator of the Year
Sponsored by Salon Lane
Nicole Kae
 
Business Director/Owner of the Year
Sponsored by Kitomba
Sharlene Lee – Circles of Hair
 
Best Business Performance of the Year
Sponsored by Sustainable Salons
Eco Heads
 
Salon Business Newcomer of the Year
Sponsored by Kerasilk
Privé Hair Organics
 
Best Eco Salon
Sponsored by DNA Organics
George & Ivy
 
Best Salon Design
Sponsored by Comfortel
Fon Salon
 
Best Marketing
Sponsored by Shortcuts
Rokstar

Best Customer Care
Sponsored by Schwarzkopf Professional
Ms Monaco Hair Society

Salon Team of the Year
Sponsored by Goldwell
Cobelle Creative

Best In Salon Training
Sponsored by Matrix
Bond Hair Religion

Educator of the Year – Individual
Sponsored by Redken
Bernadette Beswick – Beswick Education Services

Educator of the Year – Organisation
Sponsored by Evy Professional
Taylorweir Hairdresser and Barber Training

Educator of the Year – Product or Equipment Company
Sponsored by Hair Biz
L’Oreal Professionnel Education Team

QLD Salon Business of the Year
Sponsored by Wella Professionals
Rokstar

NSW/ACT Salon Business of the Year
Sponsored by Happy Hair Brush
Sloans

VIC Salon Business of the Year
Sponsored by Alfaparf Milano Professional
Telleish Hair Studio

SA/TAS Salon Business of the Year
Sponsored by Fresha
Acqua Lounge Hair Studio

WA/NT Salon Business of the Year
Sponsored by CPR
Circles of Hair

National Wholesaler of the Year 
Sponsored by
Gamma+ and Inspire Brands
Salon Direct Hair & Beauty Supplies

 Special Recognition Award
Sponsored by L’Oreal Professional
Epic Hair Designs

Vidal Sassoon Humanitarian of the Year
Sponsored by mocha goup
Craig Hollywood
Short Back and Sidewalks

Australian Salon Business of the Year
Sponsored by mocha gorup
Circles of Hair

www.mochagroup.com.au
Facebook:  mocha hair    Instagram:  @mochahairaustralia
#ahia2024

Monday 1^st July saw Australia’s leading creatives celebrating at The Star, Sydney for the annual Australian Hair Industry Awards Creative 2024 gala evening. After a record-breaking showing by Australia’s most inventive hair minds, Adelaide’s Sam James, of acclaimed salon SJ Establishment, was the recipient of the biggest award of the night- AHIA Australian Hairdresser of the Year 2023. Major winners included Andrew Cobeldick, Buoy Salon and Spa for AHIA New Zealand Hairdresser of the Year 2024, Mark Leeson, Mark Leeson for AHIA International Hairdresser of the Year 2024 and Jamie Carroll honoured with the Dennis Langford Hall Of Fame Award.

Held on the final night of HAIR FESTIVAL, the evening was again MC’d by resident Mocha Group host, Will Fennell, with three incredible shows conceptualised and choreographed by the always surprising Adam Williams with more hair, fashion and entertainment moments than ever before. The 2024 Creative Couture opening performance by 2023 AHIA Australian Hairdresser of the Year Justin Pace and 2023 AHIA New Zealand Hairdresser of the Year, Danny Pato, assisted by the 2023 Hot Shots team turned the Avant-Garde theatrical thermos to full blast. Then, iconic salon group Oscar Oscar celebrated their milestone 35th anniversary in style with Jacky Chan creating stunning looks with partner REDKEN, before international darling Natalie Anne recalibrated the catwalk in a showcase filled with it-girl cool to close out the night. Guests then headed to the on-site after party hosted by Rogue Beauty until the small hours of the morning.

Launched in 2012 by respected industry pioneers Mocha Group, the AHIA’s are celebrating their 12^th year as the trusted national award platform which provides a benchmark of excellence across both specialist and individual Educational and Business categories and the third year that the Creative categories have been given their own awards program. 

Within the comprehensive awards division from Mocha Group, the AHIA Creative Awards program highlights the creation and execution of trends focused photographic collection work representative of the exciting talent across the hair and barber industries. Entries this year were judged by international hair icons including Sally Brooks, Sam McKnight, Cos Sakkas, Hooker and Young, Candy Shaw and Vivienne MacKinder, not to mention influential figures from International Media including Charlotte Grant West from HJI, UK, Nicky Pope from Tribu.te Magazine, UK, and Veronica Boodhan from Salon Magazine, Canada.

The evening also saw the announcement of the much-anticipated 2024 HOT SHOTS team judged by local legends including Justin Pace, Jayne Wild, Scott Sloan, Benni Tognini and Mary Alamine. This unique initiative puts a spotlight on the industry’s most exciting next-gen talent and provides the chance for those 31 and under to take their career to a whole new level. The very first Medal of Honour recipients were also acknowledged, recognising their achievement of winning award categories three years in a row, with Stevie English for AHIA Master Colourist of the Year and Danny Pato for AHIA New Zealand Hairdresser of the Year.

Mocha Group Owner and Founder Linda Woodhead acknowledged that the future of the industry is in excellent hands;
“With the sheer number of entries this year, every winner should be so proud of their achievement. The quality collections and exciting creativity that our industry has put forward is truly world-class and testament to the strength and sustainability of the industry. Congratulations to all of our deserving winners.” 
Special thanks goes to Major Sponsors Redken, Amazing Hair, Excellent Edges and NatalieAnne Haircare and Supporters Jadore Hair Supplies, Gamma+, Danger Jones, Matrix, Hair Festival, Dateline Imports, Heiniger, O&M, Expo4Barbers, Schwarzkopf, Rogue Beauty, Joico and EVY Professional. 
 
www.mochagroup.com.au
Facebook:  mocha hair    Instagram:  @mochahairaustralia
#ahia2024 #hotshots2024

2024 AHIA CREATIVE WINNERS

In the November issue of HAIRBIZ we explored the importance of an in-salon mentor to the success and development of apprentices. Working hand in glove with a dedicated mentor is the critical role that creating the space, time, and a disciplined approach to in-salon training has on the individual and the team.

Hairdressing apprenticeships are the foundational stepping stone for individuals to engage with and embrace a career in Hairdressing.

A fundamental component that profoundly shapes an apprentice’s journey toward having the skills and confidence to thrive in the industry is the provision of dedicated in-salon training time.

As an RTO we see best practice in this area and witness first-hand the significant impact of dedicated training time. We also see the most effective strategies used to implement structured training time in a busy commercial salon environment.

There are 4 significant impacts of dedicated insalon training time.

Practical Application of Knowledge: Formal learning and theoretical knowledge forms the solid foundation of an apprentice’s learning. However, its practical application within a real salon setting that is indispensable.

Dedicated in-salon training time bridges the gap between theory and practice, enabling apprentices to translate their classroom learning into tangible skills. This hands-on experience is crucial for comprehending the nuances of various technical skills, product applications, and salon processes.

Guidance: Direct mentorship from seasoned professionals during in-salon training is invaluable. Apprentices benefit immensely from the wisdom, guidance, and constructive feedback provided by experienced stylists.

Working alongside senior stylists fosters a supportive learning environment, enabling apprentices to hone their skills and gain insights that go beyond what textbooks can offer.

Client Interaction and Professionalism: By dedicating time to training it allows interaction with salon clients in a controlled and supervised way. This is a pivotal aspect of every apprentice’s growth. Through this interaction, apprentices develop essential interpersonal and customer service skills.

They learn to communicate effectively, understand client needs, and deliver satisfactory results. This practical exposure enhances not just their technical abilities but also their professionalism and puts the client at the centre of everything they do.

Exposure to Salon Dynamics: Training within the salon environment provides context for all of the formal training they have been undertaking Training within the salon environment exposes apprentices to the intricacies of salon operations. Not only do they learn the skills of the trade, but they gain first-hand experience in managing time, handling multiple tasks, and collaborating within a team. Understanding the dynamics of a salon prepares them for the fast-paced and demanding nature of the industry.

Understanding the significant benefits that comes from dedicated training time is one thing, but it is another thing entirely to then implement that effectively in a busy fast paced salon.

Some of the best approaches to creating dedicated training time we have seen include:

Structured Training Programs: Salons should design structured training programs that allocate dedicated hours specifically for apprentices. These programs must outline a comprehensive skills-based timeline that covers a range of skills, from basic to advanced techniques. Structured learning objectives and in-salon assessments should be incorporated to track an apprentice’s progress effectively.

A multi skilled approach: Giving apprentices early exposure across all aspects of hairdressing by rotating through all parts of salon life at an early stage of training —such as cutting, colouring, styling, and client consultation—provides a holistic understanding what is involved in the life of a hairdressers. It serves to inspire, engage and fosters respect for the journey they have embarked on.

Hands-On Practice Sessions: Allocating designated hours for hands-on practice, preferably during quieter periods, allows apprentices to refine their skills without interrupting the salon’s regular workflow. These practice sessions are crucial for mastering techniques and building confidence.

Personalised Mentorship: Assigning a senior stylist to each apprentice ensures personalised guidance and support. These mentors offer constructive feedback, share industry insights, and tailor learning experiences to suit individual strengths and areas requiring improvement.

Continuous Assessment and Development: Regular assessments and feedback sessions enable a systematic evaluation of an apprentice’s progress. Identifying strengths and areas needing improvement allows for targeted training and skill enhancement.

Encouraging Continuous Learning: Supporting apprentices to seek external learning opportunities, such as education with product company partners, including: workshops, seminars, or online courses. All of this fosters a culture of continuous learning. It supports and validates the in-salon training the apprentice is receiving. This proactive approach keeps them abreast of industry trends and innovations.

The provision of dedicated in-salon training time yields many benefits. Hands-on practice within a salon setting facilitates the mastery of various hairstyling techniques, leading to a higher level of skill proficiency.

Practical experience gained during training instils confidence in apprentices, shaping them into poised and professional individuals capable of handling salon responsibilities effectively.

Equipped with practical skills and a thorough understanding of salon operations, apprentices seamlessly transition into the role of a senior hairdresser, ready to contribute meaningfully within the salon environment.

But above all salons that invest in comprehensive training programs often retain skilled apprentices who feel valued and loyal. This retention of talent significantly contributes to the salon’s success and reputation. Dedicated in-salon training time is an indispensable aspect of an apprentice’s journey toward becoming a proficient stylist.

By prioritising hands-on training, mentorship, and structured learning, salons not only nurture capable stylists but also invest in the future of the industry. This investment ensures we are growing the talent pool of capable and confident Hairdressers.

Anthony Gray is a Director of MIG Training. MIG is the trusted apprenticeship education partner for many of the leading salons and barbershops in QLD. Anthony is the Education and Training Director for the Australian Hairdressing Council (AHC).

CLICK HERE TO SEE ARTICLE IN HAIRBIZ MAGAZINE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Check out this month’s HairBiz Magazine. Great article by our very own Anthony Gray “Time Well Spent: The Crucial Role of Dedicated In-Salon Training for Hairdressing Apprentices” on page 54.

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Whether it is the salon owner, manager or a senior stylist who is the key person, an insalon mentor serves as the guiding force in an apprentice’s journey towards becoming a skilled and accomplished hairdresser.

They bring a wealth of practical experience, expertise, and a profound understanding of the highs and lows that can’t be learned from formal education or online.

The in-salon mentor has a critical role to play in 3 key ways:

1. Skills Development

The apprentice skills development does not happen without a mentor. Skills are grown by:

Skill Transfer: An experienced mentor is like a living encyclopaedia of hairdressing. They share their insights into cutting, colouring, styling, and all the skills accumulated over years in the trade. This practical knowledge is priceless for apprentices as they embark on their learning journey.

Real-World Wisdom: Beyond technical know-how, mentors provide essential realworld insights. They teach apprentices about the etiquette and conduct expected in a salon, effective time management, and how to navigate the challenges and triumphs of the industry. This wisdom is crucial for a successful and sustainable career.

Instant Feedback: One of the most significant advantages of an in-salon mentor is the ability to offer instant feedback. They can spot errors or areas that need improvement and provide immediate guidance, helping apprentices grow rapidly and effectively in a way that is supported.

Building Confidence: Learning the craft can be a daunting experience, but with the support and encouragement of a mentor, apprentices can build their confidence. The mentor’s approval and trust serve as powerful motivators on the path to confidence and enjoyment.

Client Interaction: Successful hairdressing is not only about cutting and colour application; it’s also about effective client interaction. Working with and shadowing an in-salon mentor imparts essential communication skills, helping apprentices understand and fulfil clients’ unique needs and expectations.

Networking Opportunities: The mentor serves as a gateway to the wonderful world of hairdressing. Apprentices get to interact with other professionals in the industry, opening doors for future collaborations, job opportunities, and personal growth.

2. Relationship Building

The mentor-apprentice relationship in a salon is akin to the passing of a torch. It’s a partnership based on trust, respect, and mutual growth. Here’s why this relationship is invaluable:

One-on-One Guidance : A mentor dedicates their time and attention to the apprentice. This one-on-one guidance accelerates the learning process, allowing apprentices to ask questions, seek clarification, and receive tailored instruction.

Customised Learning: Every apprentice is unique, and a skilled mentor can customize the learning experience to suit the apprentice’s strengths and weaknesses. This adaptability ensures that the apprentice gets the most out of their education and training.

Professional Bond: The mentor-apprentice relationship goes beyond just skill transfer. It’s a professional bond where the mentor imparts not only technical expertise but also the ethics, values, and the essence of being a hairdresser.

Inspiration and Motivation: Mentors are often a source of inspiration for apprentices. Their journey, achievements, and passion for the craft can be a motivating force that drives apprentices to excel and see a life for themselves in Hair.

3. Career Impact

The mentor-apprentice dynamic profoundly influences an apprentice’s career. Here’s how:

Uptake of Skills: With the continuous guidance and mentorship, apprentices have the opportunity to master the art of hairdressing more rapidly and comprehensively. They learn not just what works but also the subtleties that make a haircut or colour truly exceptional.

Industry Relevance: A mentor’s real-world experience ensures that apprentices are well prepared to enter the competitive hairdressing industry. They learn the latest techniques, trends, and industry standards, making them relevant and sought-after professionals. www.migtraining.com.au

Self-Assurance: As apprentices gain proficiency under the mentor’s watchful eye, their self-assurance grows. This newfound confidence is essential for success in the salon and in building a loyal clientele.

Opportunities: The mentor introduces apprentices to a network of industry professionals, opening up opportunities for collaboration and career advancement. These connections can prove invaluable in the long run.

In the world of hairdressing, an in-salon mentor is not just a supervisor; they are the architects of a career. The mentor-apprentice relationship is the heart and soul of the apprenticeship journey. With their wealth of knowledge, real-world wisdom, and nurturing guidance, mentors pave the way for apprentices to master the art of hairdressing, develop their unique style, and thrive.

As an RTO assisting salons with the formal qualification and skills training, we see it daily and can hands down say that the significance of an in-salon mentor cannot be overstated; they are the key to unlocking an apprentice’s potential, instilling the skills and confidence needed to not only cut, colour, and style hair but to also create a truly transformative experience for clients.

In a busy salon, committing the time to mentor and grow your salon team can be difficult but hairdressing has a wonderful enduring tradition of care and mentoring the next generation that continues to shape the future of hairdressing.

Anthony Gray is a Director of MIG Training. MIG is the trusted apprenticeship education partner for many of the leading salons and barbershops in QLD. Anthony is the Education and Training Director for the Australian Hairdressing Council (AHC).

CLICK HERE TO SEE ARTICLE IN HAIRBIZ MAGAZINE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Check out this month’s HairBiz Magazine. Great articles by our very own Anthony Gray include “David Murry Salon – A Santuary for Creativity” on page 46 and “The Crucial Role of In-Salon Mentors for Hairdressing Apprentices” on page 78.

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Located in the heart of South Brisbane, David Murry Salon is a sanctuary for creativity. David and his team have built a reputation of excellence that spans 13 years and he generously agreed to give us an insight into the DMS journey.

David, tell us a little about your salon. What made you take the plunge?

Taking the plunge into salon ownership was a natural progression, having been raised in a family of small business owners.

The conversations around the challenges of running a small business amongst my large family of 6 had an impact. I didn’t realise until later in life how impactful those conversations would be.

Purchasing a salon was a goal I wanted to achieve by age 30, and of course like many other people I was naive to the reality of how much hard work goes into running a business. I thought I could do it better.

Little did I know what it would involve, and I found myself having to learn very quickly. Fortunately, asking for help was something I was comfortable with, and I sought the advice of many influential people in my life, including many clients and of course my partner Lloyd.

My late father was very black and white and the best advice he gave me was “as long as you have more money coming in than going out, you’ll be able to pay people to do the things you do not know how to do”. It’s a simple statement but often forgotten.

The salon opened on the 30 June 2013. The salon was created because at that time there were many large super salons trying to deliver a bougie boutique experience in pumping spaces and I wanted to cinch that into a smaller more personal environment. The remaining history of DMS is still being written.

What is the make up of your team?

Our team has expanded and contracted numerous times over the past 13 years, but we generally have 3 seniors and 3 assistants. A couple of years ago I transitioned my role into reception and administration for the salon.

The running of the business was something I enjoyed, and it required more of my attention, and I found trying to juggle both roles very challenging. Business coach and industry legend Antony Whitaker once said to me at a seminar, “the definition of a successful small business is to make oneself redundant”.

I have never forgotten this and was so proud to have grown my business to a level where this was a possibility for me. Stepping off the floor was a huge risk, but it worked. Moving into this role also created opportunities for my team to step up into salon management and education roles which they did with commitment.

We have found 3 seniors and 3 assistants to be the sweet spot not only from a financial point of view but also from a client experience point of view. Recently we’ve decided to go back to a full team four-day work week from Wednesday through to Saturday.

Staff have opted for this kind of roster to have three consecutive days off a week, allowing them to really rest so they can pump it out in four consecutive days.

What is the DMS Philosophy?

The philosophy of DMS is very simple and it is our statement of belief:

Create an experience where guests spend with a heart, not their head. Create a connection and be memorable in a positive way.

We truly believe that if a client is happy with their experience, you will create loyal longterm client. It’s not just about being happy with their hair.

When you have a hairdresser in your team that gives only good hair, they won’t create a loyal long-term client. When you have a hairdresser in your team that makes a client happy with their hair but also with their experience, you’ve got the winning combination.

How do you attract and retain great people?

Like everyone now, recruitment is really challenging at the moment. I have a group of employees that are long-term and a group of employees that come and go. The long-term staff, one of which we’ve purchased a second salon with, have had good communication with me.

We’ve had conversations over the years that have been difficult and have required us both to reflect on our behaviour and actions and we’ve respectfully worked our way through differences.

A growing trend amongst employees is to leave when they come up against a challenge in the workplace but the art of working through problems within a workplace will benefit you greatly and turn into far more than you realise.

My focus is to provide a safe, respectful and nurturing workspace with opportunities for staff to achieve attractive financial remuneration for their efforts and of course have fun together.”

The role education plays and how important is it to your business?

Well, we wouldn’t have a business without education. In January every year, we have a huge focus on planning the education for the year ahead.

How you train and educate your team?

From July 2023 onwards, we are trying something very different with education. We are facilitating one paid professional development day a month for our assistants, and this will either be with one of our senior staff or a guest artist.

This dedicated day will not only strengthen the skill set of our assistants but help them to grow closer as a unit. Of course, throughout the week, we will take advantage of every opportunity when we are not with a client.

When an apprentice has a training session a senior is marked out to be with them, no one goes it alone.

What is your education approach to apprentices?

Assistants and emerging stylists are the secret sauce of our business. Without them the recipe would be underwhelming. The biggest thing we do for our apprentices is implement a commission structure.

They, like seniors, need to feel like they’re working toward something. They need to feel like at the end of the week when they’ve busted their arse to help make the salon deliver a great experience, they have a little bit of cream at the end of the week.

The hardest thing for me as a salon owner is allowing an apprentice to do a service that I know is a stretch. They must be given the opportunity to mess it up and to then have a conversation as a result of that experience which leaves them feeling empowered, not deflated.

Who are your education partners and how do those partnerships work for you?

Obviously working with a training organisation like “MIG Training” has been hugely helpful., especially last year, where we fully embraced every form of education, e.g., being at the college, in the salon, via Zoom and the one day workshop education program. This filled almost 3/4 of our education plans for 2023.

Over the last couple of years, we’ve really tapped into the incredible talents of Belinda Keely and have welcomed her on numerous occasions and have utilised her in salon Zoom education.

I love everything about Belinda‘s brand and her style of teaching. We also rely on the incredibly talented senior staff which we have in salon.

@davidmurrysalon

CLICK HERE TO SEE ARTICLE IN HAIRBIZ MAGAZINE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Nestled in the heart of Brisbane’s inner west, Urban Chic isn’t just a salon; it’s an embodiment of a dream, with a whole lot of style thrown in for good measure. For the past 18 years, Urban Chic has been redefining hair care, styling, and empowerment.

MIG has had the pleasure of supporting owner and founder Amy Gaudie with the training of her team, and we have been lucky enough to have had front row seats to witness the journey of this thriving salon. Watching the passion, innovation, and camaraderie that have fuelled its success first-hand.

A Journey of Passion and Growth

“I was 22 years old and naive to be honest, and thought I could take on the world,” reflects Amy, whose dedication is evident in every facet of Urban Chic. “What a rollercoaster it has been,”, reminiscing about the day she decided to venture into the world of an entrepreneur and salon owner.

With an entrepreneurial spirit and a fierce determination, Amy set out to create a space where people not only received incredible hair care but also felt empowered. Opening its doors in 2005, Urban Chic began as a humble dream. The sole goal was to provide hair services that resonated with clients. Over the years, the salon has evolved, not only offering top-notch hair transformations but also cultivating a salon culture that resonates with clients and stylists alike.

Behind the Scenes of Urban Chic

Urban Chic’s team is a carefully curated blend of talents, each contributing to the salon’s vibrant atmosphere. The roster includes Amy, the award-winning visionary owner herself, Manager/Master Stylist, Annie, Master Stylist, Sass, Senior Stylist, Tilly, Apprentice Ynez and even a furry friend – the Salon Puppy, Winny. This team’s harmony and camaraderie play a pivotal role in fostering the salon’s distinctive style and feel.

At the heart of Urban Chic’s philosophy lies the belief in the power of education. “Education is the key to our future,” Amy emphasises. This philosophy extends to both hair styling excellence and a commitment to empowering each other. With an unwavering belief in providing the Urban Chic team “endless opportunities to grow”, Urban Chic doesn’t just create beautiful hair; it creates opportunities for growth and learning for its team.

Creating a Legacy Through Education

A salon’s true mark of excellence often lies in its ability to attract and retain exceptional staff. “Attracting and retaining great staff is really hard right about now,” Amy acknowledges. Yet, Urban Chic excels in this department by fostering an environment of constant learning, growth, and mutual support. The salon’s secret sauce lies in its unwavering commitment to supporting and empowering one another.

But what truly sets Urban Chic apart is its dedication to education. “Education is everything for a business,” Amy asserts. With clients constantly seeking trendsetting colour and styling, the team stays ahead through continuous learning. From winning competitions in both the creative and business space to creating a salon culture that resonates with the community, Urban Chic has become a beacon of excellence.

A Symphony of Education and Empowerment

The salon’s education approach is unique and effective. The owner believes in harnessing industry experts to impart knowledge. Featured guest artists frequently grace the salon, providing diverse insights and techniques. For Urban Chic, education isn’t a one-size-fits-all concept. Instead, it’s a collection of tools and tricks that empower stylists to excel in any situation. The education approach is nimble, current and tailored to the individual.

This commitment to education extends particularly to apprentices and emerging stylists, who are considered the foundation of the industry. “I take Apprentices and Emerging Stylists very seriously,” Amy notes. By nurturing and guiding these budding talents, Urban Chic ensures the longevity and quality of the hairdressing profession.

Powerful Partnerships for Lasting Impact

Behind Urban Chic’s education success are strong partnerships. One such vital collaborator is L’Oréal, an education partner that provides unwavering support. “Every single day, I have them on speed dial,” Amy smiles. L’Oréal’s partnership elevates Urban Chic’s hair care prowess, empowering the team to deliver exceptional transformations.

Amazing Hair is another key partner, providing all the long hair needs for clients, editorial work, and the team itself. And when it comes to styling, GHD’s products enable Urban Chic to craft trendsetting looks that captivate.

A Legacy of Empowerment and Beauty

As Urban Chic celebrates its 18th year, it’s not just about hair – it’s about the remarkable journey, the education-driven philosophy, and the community of empowered women it has fostered. Urban Chic is a testament to the resilience of dreams and the power of education. With the heart of a dreamer and the skills of an industry expert at the top of her game, Amy continues to shape Urban Chic into a haven of beauty, empowerment, and education, leaving an indelible mark on our industry and beyond.

@urbanchichairsalon

CLICK HERE TO SEE ARTICLE IN HAIRBIZ MAGAZINE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Apprenticeships have long been considered a cornerstone of skill development in hairdressing. The hairdressing industry, known for its creativity and innovation, heavily relies on these apprenticeships to nurture and sustain its workforce.

However, a pressing concern has emerged in recent years: the persistently low completion rates in hairdressing apprenticeships.

Statistics paint a grim picture. The National Centre for Vocational Education Research (NCVER) reported completion rates for hairdressing apprenticeships hovering at an alarming low of around 40% in recent years. This trend poses challenges to the industry, threatening both the supply of skilled professionals and the sector’s overall reputation.

FACTORS CONTRIBUTING TO LOW COMPLETION RATES:

Several interrelated factors contribute to the low completion rates in hairdressing apprenticeships:

Financial Constraints: Apprenticeships often come with financial struggles, including low wages and the cost of education. Many aspiring hairdressers find it difficult to support themselves financially during their apprenticeship, leading them to abandon their training.

Inadequate Support: A lack of adequate mentoring and guidance can lead to feelings of isolation and discouragement among apprentices. The absence of experienced mentors impacts skill development and can diminish an apprentice’s motivation to continue.

High Workload and Stress: The hairdressing industry demands are well known, and the pressure to perform flawlessly in a fast-paced environment can take a toll on apprentices’ mental and physical well-being.

Changing Career Aspirations: As young adults grow and develop, their career aspirations may evolve. Some apprentices may discover that hairdressing is not aligned with their long-term goals, leading them to drop out.

Perception of the Industry: The perception of hairdressing as a low-skilled or temporary profession can dissuade potential apprentices at the outset.

THE THREAT:

The low completion rates in hairdressing apprenticeships pose a substantial threat to the industry’s future:

Skills Shortage: With a shrinking pool of qualified professionals, the industry is in the grips of a skills shortage. This scarcity not only affects service quality but also stunts the sector’s potential for growth and creative innovation.

Reputation Damage: The hairdressing industry’s reputation is under threat when a significant portion of apprentices fail to complete their training. This leads to a perception of mediocrity. Partly or underqualified people who continue to work in industry deter consumers from seeking professional hairdressing services.

Lack of Diversity: Low completion rates can exacerbate the lack of diversity in the industry. When a narrow demographic persists due to recruitment challenges, the industry misses out on fresh perspectives and talents.

Stifled Innovation: The world of hairdressing is constantly evolving, demanding innovation and creativity. A shortage of skilled hairdressers could hinder the industry’s ability to adapt to changing trends and technologies.

The potential for withdrawal of government funding: By far the most immediate and greatest threat is the very real possibility that state governments could interpret these low completion rates as a sign that the industry does not value the qualification, and subsequently withdraw funding for apprenticeship programs. Government funding plays a pivotal role in supporting apprenticeships.

These funds assist in providing quality education, mentorship, and training facilities for aspiring hairdressers. However, the link between funding and completion rates could prompt state governments to reconsider their investment if they perceive low completion rates as an indication of the industry’s lack of commitment to apprenticeships.

A withdrawal of funding would exacerbate the already critical skills shortage in the hairdressing industry. A reduced pool of trained professionals would strain the industry’s ability to meet demand, compromising the quality of everything we do. It could inadvertently reinforce the perception that the hairdressing apprenticeship is not a valuable or viable career path.

Which could then dissuade potential candidates from pursuing a career in the field, leading to a further decline. The hairdressing industry contributes significantly to the Australian economy through salon revenues and related services. A shortage of skilled professionals resulting from funding withdrawal could lead to revenue loss and reduced economic growth in the sector.

ADDRESSING THE ISSUE:

To mitigate the threat posed by low completion rates in hairdressing apprenticeships, a comprehensive approach is needed:

Improved Support Structures: Creating mentorship programs and providing emotional support can help apprentices navigate the challenges of the industry and their training.

Financial Incentives: Offering competitive wages and financial incentives can make apprenticeships more attractive to the apprentice and employer to alleviate financial stress.

Promoting Industry Value: Emphasizing the artistry, skill, and professionalism of hairdressing can reshape public perceptions and encourage more individuals to pursue the field.

Flexible Training Models: Skills based, holistic and flexible training models that accommodate different learning styles and paces can increase completion rates.

Showcasing Success Stories: Highlighting success stories of apprentices who have completed their training and achieved career success can demonstrate the positive impact of apprenticeships on individuals’ lives and the industry as a whole.

Advocacy and Collaboration: Industry associations such as the Australian Hairdressing Council (AHC) can actively engage with government officials to provide data and communicate the efforts being made to improve completion rates, emphasizing the industry’s commitment to fostering skilled professionals.

The hairdressing industry’s future hinges on addressing the challenge of low completion rates in apprenticeships. By recognizing the factors contributing to this issue and implementing solutions, the industry can safeguard its supply of skilled professionals, maintain a strong reputation, and continue to thrive.

The hypothetical withdrawal of government funding for hairdressing apprenticeships due to low completion rates carries severe consequences for the industry, consumers and the Australian economy. It is crucial for Salons, industry associations, policymakers, and educators to work collaboratively in addressing the challenges that contribute to low completion rates.

CLICK HERE TO SEE ARTICLE IN HAIRBIZ MAGAZINE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Drumroll please! The 18 finalists through six categories of the International Hairdressing Awards (IHAs) have been named, selected by an esteemed judging panel amidst hundreds of entrant collections. Finalists represent eight countries, including Australia, where our own Jack Horton Hair has been recognised in the title of International Artistic Team of the Year. Finalists otherwise come from the UK, Spain, the Netherlands, France, USA, Sweden and Malaysia, and include some of the world’s most renowned hairdressers, such as Angelo Seminara, Cos Sakkas and Antoinette Beenders.

The finalists were announced over the weekend on February 19, with a global live broadcast from the city of Pamplona, in Spain. The awards will take place on May 8th in Palma de Mallorca (Spain). In March, Mikel Luzea, IHA director and founder, and Sergi Bancells, global ambassador of the awards, will travel around the world together to surprise and personally announce the awards to the winners, which will be streamed live online. The seven winners will then attend the awards gala in May, which will include the awards’ iconic purple carpet, as well as a hair fashion show and the crowning of the winners.

The finalists were chosen by an illustrious group including Robert Lobetta (USA), Dobrawa Piekos-Szymanska (Poland), Dove Palmer (UK), Beatriz Matallana (Spain) and Alexis Continente (Spain). The awards’ fifth year saw almost 500 entries from 38 countries submitted in the categories of Best International Women’s Collection, Best International Men’s Collection and Best International Avant-Garde Collection, while the titles of International Hairdresser of the Year and International Artistic Team of the Year were by invitation only.

Congratulations to the finalists!

Best International Women’s Commercial Collection

Pierre Ginsburg (France)
Rebecca Jacques (United Kingdom)
Robert Masciave (United Kingdom)

Best International Men’s Commercial Collection

Arjan Bevers (Netherlands) 
Bayleigh Peace & Laura Scott – Mark Leeson (United Kingdom)
Brian Sanchis – Salón Carlos Valiente (Spain)

Best International Avant-garde Collection

Dicksum Low (Malaysia)
Emmanuel Esteban (France)
Enrica Russo (United Kingdom)

International Artistic Team of the Year

HOB Creative Team (United Kingdom) 
Jack Horton Hair (Australia)
Mark Leeson (United Kingdom)

International Hairdresser of the Year

Angelo Seminara (United Kingdom)
Antoinette Beenders (USA)
Cos Sakkas (United Kingdom)

International Film & TV Hairdresser of the Year

Erika Okvist (Sweden) – ‘Bridgerton’
Teresa Hill, Yvonne De Patus, Kupka Lindy Dunn and Kim Santantonio (USA) – ‘Being the Ricardos’
Stephanie Ingram (USA) – ’The Eyes of Tammy Faye’

For more information visit www.ihawards.com

Sunday October 9 saw the winners of the illustrious Australian Hair Industry Awards 2022 – Business named at a beautiful gala awards evening on the Gold Coast.

Launched in 2011 by esteemed trade visionary, Linda Woodhead, and the Mocha Group team, the AHIA’s – Business are renowned as the definitive awards program of business excellence for Australia’s leading hairdressers, salons, specialist businesses, educators and professional products. These accolades come as a welcome reprieve after challenging years with salons and hairdressers ready to look ahead and celebrate their achievements with one another.

The big winners were announced at the Gold Coast Convention and Exhibition Centre as over 600 guests enjoyed a night of dinner, drinks and dancing. The highlight of the evening was the vibrant and action-packed dance and laser performance created and produced by the incredible multi-hyphenate Adam Williams. The stunning show brought burlesque into the now, drawing inspiration from the resurgence of Club-Kid culture, the heritage of Harlem Ballroom and the vivacious volume of authentic vogue. Guests then ventured to Nineteen at the Star for the afterparty to end all afterparties.

Combining opportunities for individuals of all levels as well as categories for salons, specialist businesses, educators and professional products, the awards provide an exciting snapshot of the impressive quality of the industry. The awards were launched due to industry demand for a platform to highlight business achievement and are judged by an independent panel of judges, media, PR and business specialists.

The AHIA’s – Business were proudly sponsored by Timely, Redken, Kitomba, Sustainable Salons, Excellent Edges, Matrix, Schwarzkopf Professional, Goldwell, L’Oreal Professionnel, Revlon Professional, HairBiz, Shortcuts, DNA, The Zing Project, KMS, EVY Professional, Comfortel and Wella Professionals.

“These awards truly showcase the best that the hair industry in Australia has to offer and I can assure everyone – it is in excellent hands,” Woodhead said. “The quality of the entries exceeded all of our expectations and we are so proud of how the industry has gone from strength-to-strength post-COVID. We are excited for our local communities to celebrate their local hair experts and to recognise the amazing impact these individuals and businesses have on us all.”

2022 AHIA CARE TREAT AND STYLE PRODUCT AWARDS

BEST IN CARE

Semi di Lino Smooth Shampoo and Mask By Alfaparf Milano

BEST IN TREAT

Hydrating Mask By Arvo Haircare

BEST IN STYLE

Colorful Glow Beyond Anti Fade Serum By Joico

Salon Team Member of the Year

Evie Golding – Rokstar

Salon Manager/Co-Ordinator of the Year

Kim Hazelton – Jack Horton Hair

Business Director/Owner of the Year

Brodie Tsiknaris – Rokstar

Sole Operator of the Year

Amberley Macpherson

Best Eco Salon

Little Birdie Hair Co

Best Business Newcomer of the Year

Mamawest

Best Salon Design

RocaVerde

Best Marketing

SJ Establishment

Best Customer Care

Elysium Hair Brisbane

Salon Team of the Year

Jack Horton Hair

Best In Salon Training

Co and Pace Salons

Educator of the Year – Individual

Dario Cotroneo

Educator of the Year – Organisation

Total Coaching Academy

Educator of the Year – Product or Equipment Company

L’Oréal Professionnel Education Team

Best Business Performance of the Year

EVY Professional

AUSTRALIAN WHOLESALER OF THE YEAR

Salon Cosmetics

State Salon Business of the Year NSW/ACT

DiMattia & Co.

State Salon Business of the Year QLD

Elysium Hair Brisbane

State Salon Business of the Year SA/TAS

SJ Establishment

State Salon Business of the Year VIC

AMD Hairdressing

State Salon Business of the Year WA/NT

George & Ivy Hairdressing

SPECIAL RECOGNITION AWARD

Anthony Gray – MIG Training

VIDAL SASSOON HUMANITARIAN OF THE YEAR

Brendon Mann – Epic Hair Design

AUSTRALIAN SALON BUSINESS OF THE YEAR

Elysium Hair Brisbane

For further information, please contact Kristy at Lily Blue Communications: KRISTY@LILYBLUE.COM.AU

By Tiarne Blackwell

Check out this month’s HairBiz Magazine. Great article by our very own Anthony Gray “A Plan For Education and Training Success” on page 50.

Happy reading! 📖🐛

CLICK HERE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

New issue of HairBiz Magazine is out now. Another great read about our industry by MIG Director Anthony Gray on Industry Day 2022 on page 49.

Be creative. Have fun. Dare to be different.

CLICK HERE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

So much is currently happening in education and training and how trade skills training is managed in Australia.  Changes that in the coming years will have a significant impact on how hairdressers and barbers are formally trained and subsequently how the skills needs of industry are shaped well into the future.

The back story to this change is a little grim.  Our industry needs close to 5000 Hairdressers a year to meet ongoing demand.   Year-on-year apprenticeship commencements fallen well short of these numbers and subsequently the industry is now experiencing an acute skills shortage.

Change 1:  Boosting Apprenticeship Commencement incentive

After more than a decade of decline in terms of the number of people in training and the subsequent impact on the numbers of qualified hairdressers and barbers in industry we are finally seeing the number of apprenticeship commencements growing substantially.  This is primarily the result of the generous Boosting Apprenticeship Commencement (BAC) incentive which sees up to 50% of a first-year apprentices wage subsidised.  In a further hit of positive news the BAC incentive which was due to complete at the end of March 2022 has been extended to the end of June 2022 providing many more salons and barbershops the opportunity to add much needed people to their teams.   While the future of employer incentives beyond June is unclear with a federal election campaign underway the message is clear, strong support for employers through incentives have lit a fire under the demand for new people into our trade.

Change 2: Structural change to how skills training is managed nationally

An eye watering amount of investment has been made by the federal government to reshape how workforce and skills development is managed.  Currently we are in the middle of a process that will see us transition from the current skills service organisations who currently support hairdressing and Barbering to an industry cluster model which will take effect in early 2024. There are 9 clusters proposed and at this stage hairdressing and barbering are grouped into the Arts and Personal services cluster.  The initial tender process concluded in March. The next step will be the announcement of short-listed organisation which will then lead to the successful cluster organisation managing a transition through the later part of 2023 before taking the reins in 2024.  While this is bureaucracy at work and not particularly exciting for us as small business owners, the exciting part is how the cluster organisations will potentially be structured.  The mandate from the government is one that will allow us as an industry to contribute strongly.  It will allow hairdressers, barbers, employers, training organisations and industry associations to contribute to how we attract, train, develop and retain hairdressers and barbers in our industry moving forward.  This can only be a good thing in a landscape where competition to attract people to our industry is at an all time high.  The critical next step for us as an industry is to develop a national training framework that is flexible for salons and apprentices, allowing salons to train in the skills needed for their businesses while at the same time balancing the need that each apprentice has to develop the breath of skills to build diverse and rewarding careers in hair.

Hair Festival 2022 and the AHIA Creative awards seemed like a coming out party for the industry after 2 long years of disruption and virtual events. 

The chilly long weekend was a showcase of education and collaboration.  Taking advantage of the hair community coming together, the Australian Hairdressing Council (AHC) ran two oversubscribed education events on the Friday and Saturday before Hair Festival.  The Industry Day on the Friday saw 95 educators from all over Australia come together at the Park Royal in Sydney.  A further 220 then attended the Leadership Summit on Saturday at the Hilton.

Industry day is absolutely unique on the Australian hair calendar.  It is the only industry event that brings educators together from across the entire industry and across the country.  Facilitated by the AHC’s national training committee the room was full of the who’s who of industry educators including: 

• salon owners and in-salon educators,
• company and supplier educators,
• independent industry educators as well as
• RTO management and teachers from both TAFE and private providers.  

The theme of the day focussed on “What does the best training Experience look like for our apprentice Hairdressers and Barbers”.  The hair industry is crying out for great people.  Like never before we need to attract, develop and retain new Hairdresser and Barbers.  To do this we need to offer the Best Training Experience possible. 

A full day of collaboration was interspersed with three incredible speakers.    AHC CEO Sandy Chong provided a snapshot of where we are headed as an industry before keynote speaker Mark Mackenzie helped the attendees to understand the changes on the horizon for skills training and how our hair and barber qualifications are managed from 2023 onwards.   Finally, Paul Frasca shared his sustainability story and in particular how he has been able to share his message through education, collaboration and connection. 

Spread throughout the day was a series of short and sharp workshops to firstly map out what the best training experience looks like before focussing in on how to build relationships between Salons, Registered Training Organisations (RTO’s), Independent and Company Educators to make the apprentice experience gold standard.  The room was abuzz as they worked through all aspects of the apprentice journey from how we best attract and engage new entrants before turning its attention to retention and development of apprentices as they progress through their training toward qualification and beyond.  The learnings from the day were incredible with the best thinking from the 95 attendees refined into a roadmap for the training system moving forward. 

The top priorities identified for attracting new entrants to our industry and apprenticeship system were:

• To market what success looks like for school leavers through Social Media
• To promote Hairdressing & Barbering apprenticeships to every secondary school by developing an information kit while Including opportunities to experience Hairdressing firsthand.
• To develop inspiring content to showcase career diversity

In terms of engaging apprentices once they have made the decision to choose hair, the key outcomes included:

• Developing individualised training designed to match the expectations and capabilities of the individual.
• Developing induction programs with practical training that covers all salon skills.
• Provide training for the owner on how to develop career plans and training programs, as well as positively mentoring apprentices on their journey.

When the delegates turned their attention to the next part of the student journey the best training experience the question posed to the collective was.  What is critical to developing skills and creating an incredible training experience from the 6 months to 2-year time frame?  The top responses were to:

• Develop career plan to set goals and dedicate time to identify the training activities.
• Define the training and development responsibilities for everyone in the salon.
• Build confidence and esteem through consistent feedback including recognition and reward.

Rounding out the student journey workshops saw the delegates turn their attention to the final stages of training and development culminating in qualification as a Hairdresser or Barber.  The key messages from this workshop were to:

• Identify skill areas of strength and develop specialised training programs.
• Ramp up client skills including benchmarks, goal setting and growing their income.
• Help build their profile within the salon and with their potential client’s.

The clear message across each of the accent points examined as part of the student journey was heard loud and clear.   Relationships are what matter.  An approach to training that includes all parties working together to make the apprentice experience the best possible.  This includes salon owners working hand in glove with their RTO, supplier /product companies and independent educators.  To this end the delegates were challenged to dig deep into the training relationships to unpack what are the key components of the training relationship.

The first step was to identify the critical components that make up an inclusive industry training plan that enriches the apprentice experience.  The components identified were:

• Milestone check-ins between salon owner, aprentice and RTO to discuss the progress of the in-salon training.
• Develop mutual respect by creating clear role responsibilities for each stakeholder.
• Simplify the ‘training’ language to reflect company, supplier, industry and salon training.

Drilling in deeper into how the critical components identified should then be managed the delegates came together to identify the most important training plan management aspects to focus on:

• Creating a central database for all stakeholders to access.
• Provision of more ongoing support and active engagement from Apprentice Network providers.
• To keep it flexible 

Not only did the delegates who attended walk away with a host of new connections to share their education journey with, but they also took away real ideas and solutions to implement in their own education and training businesses to improve the training experience of their students and clients.  Finally, everyone who attended left with a feeling that they had a strong input into the direction of hair education in this county.  The responses and outcomes captured by the AHC over the course of the Industry day will inform how the AHC engages with regulators to shape the training landscape now and in the future.

New issue of HairBiz Magazine has dropped. Another great read about our industry by MIG Director Anthony Gray on The Changing Face of Education and Training on page 70.

Be creative. Have fun. Dare to be different.

CLICK HERE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Check out this month’s HairBiz Magazine. Great story by MIG Director Anthony Gray on The Role of RTOs on page 46. Be creative. Have fun. Dare to be different.

CLICK HERE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

For a salon to successfully train an apprentice, a strong working relationship with your Registered Training Organisation (RTO) is critical. Invariably, like all partnerships, there will be times when you need to work with your RTO to resolve issues that arise and without a strong understanding of exactly what the RTO’s responsibilities are this can be difficult.

Particularly, because apprenticeships can be complicated for all the parties involved and at times the priorities of each of the parties may appear to compete. Juggling the priorities of the apprentice, the needs of the salon combined with the requirements of the formal training package requires a clear understanding of the roles and responsibilities of all involved. So again, the best advice would be to get to know exactly what your RTO’s role is, so that you can work with them to achieve the best outcomes.

The first responsibility for an RTO on the apprenticeship journey is to work with the employer to ensure that all the right conditions and support are in place for each and every apprentice. This will include ensuring there are qualified hairdressers in place to supervise and mentor the apprentice. That the salon has the range of work the apprentice needs to undertake to cover all aspects of the Certificate III qualification and that any learning, literacy and numeracy needs of the apprentice are identified in order to put in place support where required.

Secondly, the RTO is responsible for the delivery of the formal training and assessment. The first step of this process is to negotiate and develop a training plan with the salon and your apprentice. As part of that training plan there will be so timeframes that you will need to work towards. Depending on which state you are based in this could three or four years for a fulltime apprentice. The training plan is the centre piece of the induction process which will also cover your options for delivery and assessment. Will your apprentice attend college? If so, how often? Will you opt for workplace delivery and what might that look like? This plan will be put in place along with a time-line for review. This initial planning phase will also cover things such as any training costs or obligations.

Thirdly, the RTO will manage progress. Most colleges will do this by providing your apprentice and yourself with a training record that records each unit of competency as it is completed as you work through the qualification. Along with the training plan the training plan the training record book will sits within the salon and shows that you’re regularly moving and completing your work in line with your timeline. It also provides evidence that can be provided to state training authorities to demonstrate apprenticeship progression. The RTO will regularly check that with you and then manage your apprentices training plan in unison with the training record to make sure that the progression is happening. An important responsibility of and RTO is to notify and work with you if the apprentice is not progressing to plan. in the areas of numeracy and literacy the RTO is the first port of call. Having conducted literacy and numeracy assessment sat the outset the RTO can identify any issues that require support and either provide additional learning support themselves or work with external specialist agencies to support every apprentice through their journey.

Finally, there is completion. When it comes time to complete your apprentice a completion agreement is signed by all parties. Only once the salon, the apprentice and RTO are in agreement on completion is a qualification issued. Once a qualification has been issued your apprentice can move on in their career as a fully qualified Hairdresser or Barber in industry. For many this a life changing outcome and the result of more than 3 years of blood, sweat and tears. An amazing outcome built on the critical partnership between the salon and the RTO. Knowing the role that your RTO plays in developing your emerging stylists provides the salon and the apprentice the very best chance to not only last the journey but to be part of an incredible training experience.