Hair Festival 2022 and the AHIA Creative awards seemed like a coming out party for the industry after 2 long years of disruption and virtual events. 

The chilly long weekend was a showcase of education and collaboration.  Taking advantage of the hair community coming together, the Australian Hairdressing Council (AHC) ran two oversubscribed education events on the Friday and Saturday before Hair Festival.  The Industry Day on the Friday saw 95 educators from all over Australia come together at the Park Royal in Sydney.  A further 220 then attended the Leadership Summit on Saturday at the Hilton.

Industry day is absolutely unique on the Australian hair calendar.  It is the only industry event that brings educators together from across the entire industry and across the country.  Facilitated by the AHC’s national training committee the room was full of the who’s who of industry educators including: 

• salon owners and in-salon educators,
• company and supplier educators,
• independent industry educators as well as
• RTO management and teachers from both TAFE and private providers.  

The theme of the day focussed on “What does the best training Experience look like for our apprentice Hairdressers and Barbers”.  The hair industry is crying out for great people.  Like never before we need to attract, develop and retain new Hairdresser and Barbers.  To do this we need to offer the Best Training Experience possible. 

A full day of collaboration was interspersed with three incredible speakers.    AHC CEO Sandy Chong provided a snapshot of where we are headed as an industry before keynote speaker Mark Mackenzie helped the attendees to understand the changes on the horizon for skills training and how our hair and barber qualifications are managed from 2023 onwards.   Finally, Paul Frasca shared his sustainability story and in particular how he has been able to share his message through education, collaboration and connection. 

Spread throughout the day was a series of short and sharp workshops to firstly map out what the best training experience looks like before focussing in on how to build relationships between Salons, Registered Training Organisations (RTO’s), Independent and Company Educators to make the apprentice experience gold standard.  The room was abuzz as they worked through all aspects of the apprentice journey from how we best attract and engage new entrants before turning its attention to retention and development of apprentices as they progress through their training toward qualification and beyond.  The learnings from the day were incredible with the best thinking from the 95 attendees refined into a roadmap for the training system moving forward. 

The top priorities identified for attracting new entrants to our industry and apprenticeship system were:

• To market what success looks like for school leavers through Social Media
• To promote Hairdressing & Barbering apprenticeships to every secondary school by developing an information kit while Including opportunities to experience Hairdressing firsthand.
• To develop inspiring content to showcase career diversity

In terms of engaging apprentices once they have made the decision to choose hair, the key outcomes included:

• Developing individualised training designed to match the expectations and capabilities of the individual.
• Developing induction programs with practical training that covers all salon skills.
• Provide training for the owner on how to develop career plans and training programs, as well as positively mentoring apprentices on their journey.

When the delegates turned their attention to the next part of the student journey the best training experience the question posed to the collective was.  What is critical to developing skills and creating an incredible training experience from the 6 months to 2-year time frame?  The top responses were to:

• Develop career plan to set goals and dedicate time to identify the training activities.
• Define the training and development responsibilities for everyone in the salon.
• Build confidence and esteem through consistent feedback including recognition and reward.

Rounding out the student journey workshops saw the delegates turn their attention to the final stages of training and development culminating in qualification as a Hairdresser or Barber.  The key messages from this workshop were to:

• Identify skill areas of strength and develop specialised training programs.
• Ramp up client skills including benchmarks, goal setting and growing their income.
• Help build their profile within the salon and with their potential client’s.

The clear message across each of the accent points examined as part of the student journey was heard loud and clear.   Relationships are what matter.  An approach to training that includes all parties working together to make the apprentice experience the best possible.  This includes salon owners working hand in glove with their RTO, supplier /product companies and independent educators.  To this end the delegates were challenged to dig deep into the training relationships to unpack what are the key components of the training relationship.

The first step was to identify the critical components that make up an inclusive industry training plan that enriches the apprentice experience.  The components identified were:

• Milestone check-ins between salon owner, aprentice and RTO to discuss the progress of the in-salon training.
• Develop mutual respect by creating clear role responsibilities for each stakeholder.
• Simplify the ‘training’ language to reflect company, supplier, industry and salon training.

Drilling in deeper into how the critical components identified should then be managed the delegates came together to identify the most important training plan management aspects to focus on:

• Creating a central database for all stakeholders to access.
• Provision of more ongoing support and active engagement from Apprentice Network providers.
• To keep it flexible 

Not only did the delegates who attended walk away with a host of new connections to share their education journey with, but they also took away real ideas and solutions to implement in their own education and training businesses to improve the training experience of their students and clients.  Finally, everyone who attended left with a feeling that they had a strong input into the direction of hair education in this county.  The responses and outcomes captured by the AHC over the course of the Industry day will inform how the AHC engages with regulators to shape the training landscape now and in the future.

New issue of HairBiz Magazine has dropped. Another great read about our industry by MIG Director Anthony Gray on The Changing Face of Education and Training on page 70.

Be creative. Have fun. Dare to be different.

CLICK HERE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

Check out this month’s HairBiz Magazine. Great story by MIG Director Anthony Gray on The Role of RTOs on page 46. Be creative. Have fun. Dare to be different.

CLICK HERE

HAIR BIZ is the only magazine of its kind which offers a comprehensive look at both the business and image side of the hair industry. It provides salon owners with tools and information to be more successful and knowledgeable when it comes to business skills as well as keeping them informed with trend forecasts, interviews, profiles, news, reviews and product info.

For a salon to successfully train an apprentice, a strong working relationship with your Registered Training Organisation (RTO) is critical. Invariably, like all partnerships, there will be times when you need to work with your RTO to resolve issues that arise and without a strong understanding of exactly what the RTO’s responsibilities are this can be difficult.

Particularly, because apprenticeships can be complicated for all the parties involved and at times the priorities of each of the parties may appear to compete. Juggling the priorities of the apprentice, the needs of the salon combined with the requirements of the formal training package requires a clear understanding of the roles and responsibilities of all involved. So again, the best advice would be to get to know exactly what your RTO’s role is, so that you can work with them to achieve the best outcomes.

The first responsibility for an RTO on the apprenticeship journey is to work with the employer to ensure that all the right conditions and support are in place for each and every apprentice. This will include ensuring there are qualified hairdressers in place to supervise and mentor the apprentice. That the salon has the range of work the apprentice needs to undertake to cover all aspects of the Certificate III qualification and that any learning, literacy and numeracy needs of the apprentice are identified in order to put in place support where required.

Secondly, the RTO is responsible for the delivery of the formal training and assessment. The first step of this process is to negotiate and develop a training plan with the salon and your apprentice. As part of that training plan there will be so timeframes that you will need to work towards. Depending on which state you are based in this could three or four years for a fulltime apprentice. The training plan is the centre piece of the induction process which will also cover your options for delivery and assessment. Will your apprentice attend college? If so, how often? Will you opt for workplace delivery and what might that look like? This plan will be put in place along with a time-line for review. This initial planning phase will also cover things such as any training costs or obligations.

Thirdly, the RTO will manage progress. Most colleges will do this by providing your apprentice and yourself with a training record that records each unit of competency as it is completed as you work through the qualification. Along with the training plan the training plan the training record book will sits within the salon and shows that you’re regularly moving and completing your work in line with your timeline. It also provides evidence that can be provided to state training authorities to demonstrate apprenticeship progression. The RTO will regularly check that with you and then manage your apprentices training plan in unison with the training record to make sure that the progression is happening. An important responsibility of and RTO is to notify and work with you if the apprentice is not progressing to plan. in the areas of numeracy and literacy the RTO is the first port of call. Having conducted literacy and numeracy assessment sat the outset the RTO can identify any issues that require support and either provide additional learning support themselves or work with external specialist agencies to support every apprentice through their journey.

Finally, there is completion. When it comes time to complete your apprentice a completion agreement is signed by all parties. Only once the salon, the apprentice and RTO are in agreement on completion is a qualification issued. Once a qualification has been issued your apprentice can move on in their career as a fully qualified Hairdresser or Barber in industry. For many this a life changing outcome and the result of more than 3 years of blood, sweat and tears. An amazing outcome built on the critical partnership between the salon and the RTO. Knowing the role that your RTO plays in developing your emerging stylists provides the salon and the apprentice the very best chance to not only last the journey but to be part of an incredible training experience.

Chroma is the Greek word for colour and Chroma Hair Studio was inspired by a kaleidoscope view into colour and creating a client service-centric salon. Kim and her husband George Astro opened Chroma Hair Studio in November of 2009. The desire was two-fold: introduce a new salon to the West End community and create a place where knowledge could be passed on.

As both Kim and George have roots in the area, setting up shop in Highgate Hill in Brisbane inner city suburb was a natural choice. “The West End culture is a very positive experience in our lives. Our children grew up in the beautiful surroundings of the multicultural West End.

Chroma Hair Studio is a team of nine, caring, talented and inspired hairdressers who create amazing looks for their clients. The team consists of six stylists, two apprentices and a salon assistant. As the name suggests Chroma are the colour experts with a reputation for amazing balayage.

In the 11 years since its opening, Chroma has drawn a loyal following. The sense of community, which is available in droves in West End is what rests at Chroma’s core. It is a place without hierarchy, where team members respect and care for each other, thriving in the art of hair styling. “We love coming to work every day because it’s the best feeling in the world to see how confident and happy our clients are because they know they look beautiful.”

Kim Astro does not understand the concept of a dull day — the hair guru has owned salons since she was 19 and education has always played a critical role. Kim is a member of the L’Oreal Matrix Australian Design Team working to provide education and inspiration for hairdressers across Australia while also engaging in photo shoots, stage work, and entering hair competitions. As part of the L’Oreal Australian design team Kim educates in her signature balayage techniques – Selfie lights, Glam lights and Sassy lights across the country

“My goal is to inspire and empower others,” said Kim. “To continue spreading the love of education through the hairdressing world, be the best educator, boss and mum I can be while running a very successful business and having a bloody fun time on the journey.”

As the AHIA “Best In- Salon Training” award recipient and QLD State Salon of the year finalist in 2016, education is fundamental to Chroma Hair Studio’s DNA. The education philosophy starts at the very beginning with a tailored and specific recruitment process. The key ingredient being a quest for personality and passion. An apprentice or stylist with personality and passion is key. “If the person has those attributes then the extra training and skills are easy to teach.”

The team follows an innovative training approach which is tailored to the needs of each individual stylists. Each team member completes a training planner at the beginning of the year. The planner focuses on skills and each member undertakes a detailed self-assessment where they rate themselves across the range of skills, highlighting areas where they would like extra education and training. From this self-assessment Kim designs an individual training plan for each team member for the year.

In addition to the individual training plans structured weekly training ensures everyone is up to date on styles, trends, and helping clients find what they did not even know they needed. To support the in-salon training program Chroma Hair Designs have important partnerships in place. “MIG Training are our main training partners. They have been looking after our apprentices since 2010. Before that, we were using a different provider but getting very little training and communication. Since partnering with MIG, training future superstars has become a much simpler process”

MIG + In-Salon + tailored extra education is the approach to apprenticeship training and the secret to the success in Chroma developing their own. The training approach incorporates a workplace model of delivery where MIG mentor, support and assess in-salon. This approach has been successful for many years. In recent times this approach has also been adapted to include a component of traditional college delivery at MIG. As always Chroma are constantly looking for the edge in building the skills of the team.

The structured approach to internal training and working closely with education partners and suppliers is rounded off with an incredible connection to industry and external educators. Team Chroma connect with the very best in education and training by networking and attending all major industry events.

A culture of education, growth and connection has delivered on Chroma’s founding desire to create a place where knowledge could be passed on. Combined with a passion for the industry and an incredibly positive, caring approach to the way they treat people, Chroma has built a much-loved brand that is respected by all who cross their path.