Following the success of her ‘Creating Great Leaders’ workshop series in 2017, MIG is thrilled to welcome back everyone’s favourite business coach, Faye Murray, for her next instalment of business programs –  “Excite, Educate and Motivate Your Team”.

Faye’s two seminars this year will focus on how to wow and impress your clients. The program is designed for all salon staff, from juniors to the most experienced, and features practical ideas that attendees can take back to their salons and work with straight away. Both sessions are delivered over 90 minutes plus question time.

Session 1: It Is Not What You Say, It’s How You Say It That Matters

Date: Tuesday 15th May

Time: 6.00 – 7.30pm plus question time

Details: This workshop is all about developing ideas for amazing communication that will impress and win clients.

Areas covered include:

  • Client welcome
  • The value of great reception skills
  • Ask the right questions to get the right answers
  • The difference between selling and advising
  • Price quoting
  • Showing the value
  • Telephone magic
  • The shampoo experienc
  • Who needs a treatment
  • Consultation is a conversation
  • Never make assumptions

Session 2: Are You Good Enough To Win and Retain Clients?

Date: Tuesday 23rd October

Time: 6.00 – 7.30pm plus question time

Details: This workshop is about winning and retaining each and every client. Faye will look closely at what it takes to impress a client and have them return to you, not just once but ongoing, and tell others how special you are.

Areas covered include:

  • Great hair is always the key
  • What do you clients expect?
  • Developing relationships built on trust and respect
  • Change them before they change you
  • Planning the next visit
  • Touch points that matter
  • Indifference is a sure killer
  • Re-booking is a service, it will not retain
  • Focus on retention
  • What makes you different?
  • Filling up your appointment column

The investment for these invaluable workshops is just $59 per session or $99 for both sessions (prepaid). You can nominate another team member if you are unable to attend a session.

‘Excite, Educate and Motivate Your Team’, delivered by Faye Murray in conjunction with Matters in Gray, will take place at MIG College Brisbane, 12 Mt Gravatt-Capalaba Road, Upper Mt Gravatt. Numbers are strictly limited, so contact MIG Training on Tel: (07) 3349 6538 or email: to book.