Course Content
Units
Status
4
SHBXCCS002 - Provide salon services to clients
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Policies and Procedures
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Receive clients
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Record keeping
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Laws and Legislation needing to be considered by business when providing customer service
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Service areas
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Deliver customer service to clients
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Sales, Returns and Refunds
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Schedule appointments for clients
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Respond to client complaints
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Respond to clients’ with special needs
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Payment Arrangements
- Policies and Procedures
- Receive clients
- Record keeping
- Laws and Legislation needing to be considered by business when providing customer service
- Service areas
- Deliver customer service to clients
- Sales, Returns and Refunds
- Schedule appointments for clients
- Respond to client complaints
- Respond to clients’ with special needs
- Payment Arrangements